MultiCare Indigo Urgent Care - Seattle - 45th St.
🩺 Health & Wellness · 118 NE 45th St Suite A · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to verify valid insurance coverage despite confirmation.
Staff were rude and failed to provide advertised services.
Incorrect insurance billing, blank medical records, and poor clinical care.
The provider prioritized administrative procedures over addressing the patient's health…
The medical equipment is significantly overpriced compared to retail market rates.
Incomplete medical exam and incorrect prescription pharmacy location provided
Patient denied necessary medical treatment for leg ulcers and pain.
Patient received private medical text messages intended for another individual.
Doctor provided incorrect prescription and staff was rude regarding follow-up.
Doctor dismissed patient symptoms leading to an incorrect diagnosis
Provider gave incorrect prescription and limited time for patient consultation.
Provider rushed visit and failed to send prescriptions to pharmacy.
Staff provided incorrect information regarding available medical services.
Staff refused to treat the patient after confirming they could help.
Provider failed to diagnose pneumonia during urgent care visit
The doctor provided ineffective care and failed to listen to symptoms.
Unprofessional staff behavior and inaccurate service availability information.
Unexpected high copay for an urgent care visit without treatment.
The medical provider failed to listen to the patient's health history.
Business reply on Google
Thank you for sharing your feedback. We strive to make every patient feel supported and heard, and we apologize we fell short during your visit. We have escalated your feedback and you should get a call from a manager to ensure your concerns are addressed. We hope to make it up to you in the future!
Staff provided misleading information regarding virtual care and charged for services.
Business reply on Google
We're truly sorry to hear about your experience and the frustration it caused. It’s important to us that our patients feel supported and receive the care they need, and we apologize we fell short in this instance. We have escalated your feedback and you should get a call from a manager to ensure your concerns are addressed. We hope to make it up to you in the future!