MultiCare Indigo Urgent Care
🩺 Health & Wellness · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to diagnose the patient's source of pain.
Staff refused to verify valid insurance coverage despite confirmation.
Multiple visits required and poor follow-up regarding referral and documentation.
Ear irrigation procedure resulted in complete hearing loss in one ear.
Staff were rude and failed to provide advertised services.
Urgent care clinic fails to provide medical treatment or resolution.
Incorrect medical diagnosis led to weeks of untreated infection.
Incorrect insurance billing, blank medical records, and poor clinical care.
facility lacks proper disinfection of surfaces and seating areas
The provider prioritized administrative procedures over addressing the patient's health…
charged for unnecessary covid test and unsuccessful blood draw attempts
Clinic refused to perform self-pay sports physical due to Medicaid status.
clinic requires reevaluation for minor medication dosage adjustment
The medical equipment is significantly overpriced compared to retail market rates.
Urgent care refused breathing treatment for pneumonia due to closing time
Business reply on Google
Thank you for bringing this to our attention. Your feedback is important to us. We would like to learn more about your visit to improve and see how we can make it up to you in the future. At your convenience, please share your contact information us with via email at [email protected] and we will contact you directly. Thank you and take care.
Incomplete medical exam and incorrect prescription pharmacy location provided
Patient denied necessary medical treatment for leg ulcers and pain.
Provider was dismissive and lacked empathy during the patient visit.
Business reply on Google
Thank you for the honest feedback. We are sorry to hear about the experience you've described. We would like to learn more and understand how we can make it up to you in the future. At your convenience, please share your contact information us with via email at [email protected] and we will be in touch. Thank you and take care.
Inaccurate website information regarding walk-in availability
Patient received private medical text messages intended for another individual.