MultiCare Indigo Urgent Care - Seattle - Rainier Ave.
🩺 Health & Wellness · 3820 Rainier Ave S Suite I · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Ear irrigation procedure resulted in complete hearing loss in one ear.
Urgent care clinic fails to provide medical treatment or resolution.
Incorrect medical diagnosis led to weeks of untreated infection.
charged for unnecessary covid test and unsuccessful blood draw attempts
Clinic refused to perform self-pay sports physical due to Medicaid status.
Provider was dismissive and lacked empathy during the patient visit.
Business reply on Google
Thank you for the honest feedback. We are sorry to hear about the experience you've described. We would like to learn more and understand how we can make it up to you in the future. At your convenience, please share your contact information us with via email at [email protected] and we will be in touch. Thank you and take care.
denied service despite arriving before closing time
Provider was dismissive and failed to address patient symptoms.
Provider failed to provide requested ear drainage procedure
Staff provided incorrect information regarding prescription and insurance coverage.
Provider failed to perform physical exam and dismissed patient symptoms.
Patient charged for a consultation that did not occur.
Staff were rude and the appointment wait time was excessive.
Provider failed to diagnose injury or provide effective pain management.
Lack of on-site imaging and excessive unsolicited marketing communications.
Rigid check-in policy delayed critical medical care for a sick toddler.
provider performed a superficial examination and had long wait times
Business reply on Google
Thank you for sharing your feedback. We strive to provide compassionate and friendly care, and apologize we fell short during your visit. We have shared your review with our operations team to ensure your concerns are addressed. We hope to make it up to you in the future!
Inaccurate blood pressure measurement and poor diagnostic service provided.
Business reply on Google
Thank you for sharing your concerns. We strive to provide quality care and a positive experience for everyone, and apologize your visit didn't meet your expectations. We have escalated your feedback and you should get a call from a manager to ensure your concerns are addressed. We hope to make it up to you in the future!
Clinic provided incorrect diagnosis and medication without waiting for test results.
Business reply on Google
Thank you for sharing your experience with us. We take your feedback seriously, and it's concerning to hear about your situation. Your health and comfort are our top priorities, and we strive to ensure our patients feel properly cared for and informed during their visits. We have escalated your feedback and you should get a call from a manager to ensure your concerns are addressed. We hope to make it up to you in the future!
Inaccurate lab result timestamps and inconsistent staff communication regarding testing…
Business reply on Google
We truly apologize for the confusion and frustration you experienced regarding your test results and the communication surrounding them. Your feedback is important to us, and we are committed to reviewing our processes to ensure clarity and accuracy in the future. We have escalated your feedback to ensure your concerns are addressed. We hope to make it up to you in the future!