MultiCare Indigo Urgent Care - West Seattle
🩺 Health & Wellness · 4510 California Ave SW · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to diagnose the patient's source of pain.
Multiple visits required and poor follow-up regarding referral and documentation.
facility lacks proper disinfection of surfaces and seating areas
clinic requires reevaluation for minor medication dosage adjustment
Urgent care refused breathing treatment for pneumonia due to closing time
Business reply on Google
Thank you for bringing this to our attention. Your feedback is important to us. We would like to learn more about your visit to improve and see how we can make it up to you in the future. At your convenience, please share your contact information us with via email at [email protected] and we will contact you directly. Thank you and take care.
Inaccurate website information regarding walk-in availability
Urgent care clinic provided an incorrect diagnosis for shingles
Staff failed to communicate walk-in cutoff and provided no referral assistance.
Incorrect antibiotic prescription led to pneumonia resurgence and emergency room visit.
Urgent care refused treatment for a wound and charged a fee.
Provider failed to provide necessary medication for respiratory symptoms.
poor communication regarding medical evaluation and prescription delivery
Incorrect medical diagnosis for a child's urinary tract infection
excessive wait times and perceived overcharging for a routine visit
The provider provided an incorrect medical diagnosis for the patient.
Incorrect insurance information provided leading to unexpected out of pocket costs
Business reply on Google
Thank you for sharing your experience with us. We understand how frustrating it can be to face uncertainties regarding insurance coverage, and we appreciate your feedback. We will share your feedback with our operations team to ensure your concerns are addressed. We hope to make it up to you in the future!
Patient charged for urgent care visit where no treatment was provided.
Business reply on Google
Thank you for sharing your concerns; it’s clear that you had a frustrating experience, and we sincerely apologize for any distress this has caused you and your daughter. We strive to provide attentive care, and your feedback is important to us as we work to improve our services. You should get a call from a manager to ensure your concerns are addressed. We hope to make it up to you in the future!
Doctor provided poor care and exhibited unprofessional bedside manner
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize if the interaction fell short of your expectations, as we aim to provide compassionate and attentive care to all our patients. We take your feedback seriously and you should get a call from a manager to ensure your concerns are addressed. We hope to make it up to you and your partner in the future!
Patient arrived for confirmed appointment at a closed clinic location.
Business reply on Google
We are so sorry to hear about the confusion and the difficulties you experienced! Thank you for bringing this to our attention, you should get a call from a manager to ensure your concerns are addressed. We hope to make it up to you in the future!
Excessive wait times despite walk-in availability and appointment status
Business reply on Google
Thank you for sharing your experience with us. We are sorry to hear your visit didn't meet your expectations. We take your feedback seriously and have shared it with our operations team so we can better accommodate walk-in visits. We hope to make it up to you in the future!