Next Level Urgent Care - Red River
🩺 Health & Wellness · 3221 Red River St · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Improper ear wax removal technique caused patient vertigo
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
inaccurate online appointment system caused excessive wait times
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Unauthorized credit card charge made two years after the visit.
The parking lot area is unsafe due to loitering individuals.
Staff provided incorrect insurance information causing a wasted trip.
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Staff unprofessionalism and long wait times for a drug test.
Business reply on Google
We appreciate you sharing your concerns. It’s important for us to provide a professional and efficient experience for all our patients. While we cannot discuss specific details publicly due to privacy regulations, we take your feedback seriously and are committed to improving our services. If you would like to discuss this further, please reach out to us directly. Thank you for bringing this to our attention.
The nurse caused significant pain and bruising during a blood draw.
Business reply on Google
Thank you for sharing your feedback. We understand how frustrating it can be when an experience does not go as expected. Our team strives to provide excellent patient care and service, and we take concerns like yours seriously. Please reach out to us directly so we can better understand the situation and work toward a resolution at 281-783-8162.
Clinic failed to provide required signature causing employment delay and rescreening.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
The clinic lacks blood work capabilities and basic diagnostic services.
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
The actual wait time exceeded the estimated wait time provided.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Unexpected billing charges sent to collections without prior explanation.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
The provider failed to offer medical guidance or diagnosis.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Medical staff failed to address patient health concerns.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Incorrect late fee sent to collections despite zero account balance
Business reply on Google
Ensuring clarity and fairness in our billing practices is a top priority, and your feedback is invaluable in helping us identify areas for improvement. We would like to investigate this matter further. Please reach out to our billing department at [email protected] or call us at 281-738-4473 at your earliest convenience. Our team is dedicated to resolving any issues and ensuring that you receive the assistance and clarity you deserve.
Incorrect billing charge and failure to process promised refund
Business reply on Google
We’re deeply sorry your experience didn’t reflect the level of care we aim to provide at Next Level Urgent Care. Please consider reaching out to us again directly at [email protected] or 281-783-8162 so we can better understand and address your concerns.
Incorrect prescription instructions, long wait times, and incorrect copay charges.
Business reply on Google
We’re deeply sorry your experience didn’t reflect the level of care we aim to provide at Next Level Urgent Care. Please consider reaching out to us directly at [email protected] or 281-783-8162 so we can better understand and address your concerns.
Business charged credit card and sent debt collection without prior billing
Business reply on Google
We’re truly sorry to hear that your experience with Next Level Urgent Care. Ensuring clarity and fairness in our billing practices is a top priority, and your feedback is invaluable in helping us identify areas for improvement. We would like to investigate this matter further. Please reach out to our billing department at 281-738-4473 at your earliest convenience. Our team is dedicated to resolving any issues and ensuring that you receive the assistance and clarity you deserve.
Long wait time despite virtual queue notification and lack of communication.
Urgent care refused treatment for a bleeding injury due to closing.
Business reply on Google
We’re truly sorry to hear that your experience with Next Level Urgent Care led to a 1-star review. Your feedback is important, and we want to address your concerns. Please get in touch with us at [email protected] or call 281-783-8162 to provide more details about your experience. We’re committed to making things right.
Inaccurate medical diagnosis, poor communication, and unexpected billing charges.
Business reply on Google
Chanler, we are sorry to hear about your experience, if you would like to discuss this any further you can reach us at 281-783-8162.