Next Level Urgent Care
🩺 Health & Wellness · 5 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Improper ear wax removal technique caused patient vertigo
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Provider refused to communicate directly regarding a medical procedure request.
Business reply on Google
Thank you for taking the time to share your experience. We’re sorry to hear that you left your visit feeling dismissed and frustrated. We appreciate your feedback regarding the communication you received. We will use it as an opportunity to reinforce the importance of compassionate, direct communication with our patients, even when we are unable to provide the specific care they are seeking. We’re sorry that your experience did not reflect the level of care and communication you expected from us.
Patient received an incorrect medical diagnosis and improper treatment.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Doctor failed to provide necessary medical treatment for child's respiratory distress.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Patient received incorrect medical treatment for an ear infection.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
inaccurate online appointment system caused excessive wait times
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Unauthorized credit card charge made two years after the visit.
Clinic refused service over an incorrect copay charge for dual coverage.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Doctor refused necessary referrals and medical restrictions for a work injury.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
The parking lot area is unsafe due to loitering individuals.
Staff provided incorrect insurance information causing a wasted trip.
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Medical provider lacked knowledge and required patient input for prescription.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Urgent care facility prioritizes appointments over walk-in patients
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Staff unprofessionalism and long wait times for a drug test.
Business reply on Google
We appreciate you sharing your concerns. It’s important for us to provide a professional and efficient experience for all our patients. While we cannot discuss specific details publicly due to privacy regulations, we take your feedback seriously and are committed to improving our services. If you would like to discuss this further, please reach out to us directly. Thank you for bringing this to our attention.
Staff failed to send prescriptions and provided incorrect medication.
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Provider failed to address pregnancy-related concerns and injury symptoms.
Business reply on Google
Thank you for your review. While we’re happy we could assist you, we understand there may have been areas where we could improve. We’d welcome any additional details you can share. Please email us at [email protected] with the patient name and date of birth. Your feedback helps us improve, and we hope to exceed your expectations next time.
Long wait time despite having a scheduled appointment
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
long wait times despite having a scheduled appointment
Incorrect medical treatment prescribed by staff caused condition to worsen
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Provider refused appropriate treatment and failed to provide work documentation.
Business reply on Google
We’re truly sorry to hear about your experience. Our goal is always to provide respectful, efficient, and high-quality care to every patient. We would appreciate the opportunity to speak with you directly to better understand your concerns and see how we can help. Please reach out to 281-783-8162 for further assistance.