Next Level Urgent Care - Garden Oaks
🩺 Health & Wellness · 1717 W 34th St · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor failed to provide necessary medical treatment for child's respiratory distress.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Clinic refused service over an incorrect copay charge for dual coverage.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Doctor refused necessary referrals and medical restrictions for a work injury.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Medical provider lacked knowledge and required patient input for prescription.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Staff failed to send prescriptions and provided incorrect medication.
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Long wait time despite having a scheduled appointment
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Inconsistent medical advice and ineffective treatment plan provided by staff.
Doctor provided poor care and unprofessional comments regarding a prescription refill.
Business reply on Google
Thank you for taking the time to share your experience. We love hearing that our team at Next Level Urgent Care was able to help you feel better and cared for!
Inadequate medical treatment and long wait times for a laceration.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
patient received inadequate medical examination for foot pain
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Doctor disregarded symptoms leading to ineffective and costly treatment elsewhere.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
The business is billing for services that were not provided.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Provider was dismissive and sent prescription to the wrong pharmacy
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Doctor provided incorrect medical advice and inaccurate lab testing requirements.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Inaccurate lab test results were reported three days after the visit.
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Staff failed to review patient questionnaire resulting in long unnecessary wait
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Clinic requires additional payment for re-evaluation after adverse medication reaction.
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Front desk staff deleted payment information causing unnecessary travel and delay.
Business reply on Google
We’re deeply sorry your experience didn’t reflect the level of care we aim to provide at Next Level Urgent Care. Please consider reaching out to us directly at [email protected] or 281-783-8162 so we can better understand and address your concerns.
Medical staff failed to diagnose a condition leading to sepsis
Business reply on Google
We’re truly sorry to hear that your experience with Next Level Urgent Care led to a 1-star review. Your feedback is important, and we want to address your concerns. Please get in touch with us at [email protected] or call 281-783-8162 to provide more details about your experience. We’re committed to making things right
Inadequate medical treatment, incorrect medication prescription, and unprofessional…
Business reply on Google
Ms. Debby, We apologize for the challenges you faced during your visit to Next Level Urgent Care, as reflected in your 1-star review. We take your feedback seriously and would like to understand more about your experience. Please email us at [email protected] or call 281-783-8162 so that we can work towards a resolution.”