Next Level Urgent Care - Kingwood
🩺 Health & Wellness · 4435 Kingwood Dr · Kingwood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient received an incorrect medical diagnosis and improper treatment.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Urgent care facility prioritizes appointments over walk-in patients
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Incorrect medical treatment prescribed by staff caused condition to worsen
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Provider refused appropriate treatment and failed to provide work documentation.
Business reply on Google
We’re truly sorry to hear about your experience. Our goal is always to provide respectful, efficient, and high-quality care to every patient. We would appreciate the opportunity to speak with you directly to better understand your concerns and see how we can help. Please reach out to 281-783-8162 for further assistance.
Long wait times for walk-in patients without clear timelines
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
excessive wait time and poor management of patient queue
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Excessive wait time despite having an online reservation.
Business reply on Google
Thank you for your feedback. We regret that your visit did not reflect the high standards we set for our care and service. We would appreciate the chance to learn more. Please email us at [email protected] with the patient name and date of birth. We value your input and hope to regain your trust.
Incorrect billing charges and poor communication from front desk staff.
Business reply on Google
Thank you for sharing your experience—we truly appreciate your honesty and feedback. We're very sorry to hear about the confusion and lack of communication during your visit. That’s not the level of service we strive to provide, and we sincerely apologize for the inconvenience and frustration it caused. To help us look into this further and make things right, we kindly ask that you email your contact information to [email protected]. Your input is valuable, and we’d like the opportunity to follow up with you directly. Thank you again for bringing this to our attention.
Poor security for belongings and unsanitary lab practices during drug testing.
Business reply on Google
We’re so sorry to hear that your experience was this disappointing. At Next Level Urgent Care, we deeply care about every patient’s experience. Please allow us the chance to make this right by contacting us at [email protected] or 281-783-8162.
Clinic lost lab samples and failed to notify the patient
Business reply on Google
We’re so sorry to hear that your experience was this disappointing. At Next Level Urgent Care, we deeply care about every patient’s experience. Please allow us the chance to make this right by contacting us at [email protected] or 281-783-8162.
Inaccurate medical diagnoses and long wait times for scheduled appointments.
Business reply on Google
We’re so sorry to hear that your experience was this disappointing. At Next Level Urgent Care, we deeply care about every patient’s experience. Please allow us the chance to make this right by contacting us at [email protected] or 281-783-8162.
long wait times and inadequate medical examination of ankle injury
Business reply on Google
Thank you for letting us know about your experience, even though we’re very sorry it left you feeling this way. We’d like to hear more and try to make things better—please contact us at [email protected] or 281-783-8162.
Long wait times and failure to diagnose serious medical conditions.
Business reply on Google
We truly regret that you left feeling this way. If you’re willing, we’d really appreciate the chance to speak with you and understand more. Please reach out to us at [email protected] or 281-783-8162.
Incompetent medical staff provided incorrect diagnosis and failed to send prescription…
Business reply on Google
We’re truly sorry to hear that your experience with Next Level Urgent Care led to a 1-star review. Your feedback is important, and we want to address your concerns. We appreciate you speaking with us today and again want to apologize for any inconvenience we may have caused. We’re committed to making things right. If you need further assistance please do not hesitate to reach out to 281-783-8162.
Excessive wait time and unprofessional conduct by the medical staff.
Business reply on Google
We’re truly sorry to hear that your experience with Next Level Urgent Care led to a 1-star review. Your feedback is important, and we want to address your concerns. Please get in touch with us at [email protected] or call 281-783-8162 to provide more details about your experience. We’re committed to making things right.
Long wait times and poor staff communication led to no care.
Business reply on Google
We’re genuinely sorry to hear about your disappointing experience with Next Level Urgent Care. Your 1-star review is concerning, and we want to address your concerns. Please share more details with us by emailing [email protected] or calling 281-783-8162. We’re committed to understanding and rectifying the issues you faced.
Long wait times and incorrect medical diagnosis provided by staff.
Business reply on Google
We’re genuinely sorry to hear about your disappointing experience with Next Level Urgent Care. Your 1-star review is concerning, and we want to address your concerns. We have attempted to call you to rectify the situation but have not received a call back. Please contact us at [email protected] or call 281-783-8162. Thank you!
Staff members were unprofessional and lacked proper training.
Business reply on Google
We are so sorry about your experience in the clinic. Please email us at [email protected] If you would like to further discuss thank you.
Provider failed to perform a thorough physical examination of patient symptoms
Business reply on Google
Ms. Pam We tried reaching out to you. If you would like to discuss this further please call 281-782-8162.
Long wait times and inability to provide medical diagnoses
Business reply on Google
Ms. Ridenhour, We are very sorry your experiences were not what you expected. We can assure you that our providers are very well trained to handle the cases that come through our door. Please feel free to check out our website and review the services we can provide. We hope that you are doing well. Have a wonderful weekend!