Next Level Urgent Care - Olmos
🩺 Health & Wellness · 223 E Hildebrand Ave · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Patient received incorrect medical treatment for an ear infection.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Provider failed to address pregnancy-related concerns and injury symptoms.
Business reply on Google
Thank you for your review. While we’re happy we could assist you, we understand there may have been areas where we could improve. We’d welcome any additional details you can share. Please email us at [email protected] with the patient name and date of birth. Your feedback helps us improve, and we hope to exceed your expectations next time.
long wait times despite having a scheduled appointment
Patient received no treatment but was charged a high fee.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Medical staff failed to diagnose pneumonia during urgent care visit
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Front office staff and medical assistant were rude to the patient.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. We’d like to learn more so we can address your concerns. Please email us at [email protected] with the patient name and date of birth so we can look into this further. Thank you for giving us the opportunity to improve.
Staff refused treatment for high blood pressure despite website confirmation
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Front desk staff member was rude and lacked interpersonal skills.
Business reply on Google
We appreciate you sharing your experience, and we’re sorry it was not positive. Your feedback is important to us, and we’d like to investigate this further. Please email us at [email protected] with the patient name and date of birth so we can better understand what happened and work to improve.
Doctor failed to provide follow-up instructions for a broken finger.
Business reply on Google
Thank you for the positive rating! We appreciate your support and hope to see you again at Next Level Urgent Care.
Doctor refused to provide treatment or medication for flu symptoms.
Business reply on Google
Daniel We never want anyone to feel let down by our care. If there’s anything we can do to help resolve what happened, please reach out to our team at [email protected] or 281-783-8162.
Long wait times and poor quality of medical care.
Business reply on Google
We truly regret that you left feeling this way. If you’re willing, we’d really appreciate the chance to speak with you and understand more. Please reach out to us at [email protected] or 281-783-8162.
The business attempted to charge an erroneous additional fee.
Business reply on Google
Mr. Wilson, we’re so sorry to hear that your experience was this disappointing. At Next Level Urgent Care, we deeply care about every patient’s experience. Please allow us the chance to make this right by contacting us at [email protected] or 281-783-8162.
The clinic handles workers compensation cases poorly.
Business reply on Google
Mr. Robert, “We’re genuinely sorry to hear about your disappointing experience with Next Level Urgent Care. Your 1-star review is concerning, and we want to address your concerns. Please share more details with us by emailing [email protected] or calling 281-783-8162. We’re committed to understanding and rectifying the issues you faced.”
The business failed to answer the phone after multiple long attempts.
Business reply on Google
Mr. James, I'm sorry to hear about your experience. I would like to speak with you regarding your visit. Please call us at 281-783-8162. We look forward to hearing form you.
Nurse practitioner dismissed patient concerns and refused to discuss symptoms.
Business reply on Google
We’re genuinely sorry to hear about your disappointing experience with Next Level Urgent Care. Your 1-star review is concerning, and we would like to address your concerns. Please share more details with us by emailing [email protected] or calling 281-783-8162. We’re committed to understanding and rectifying the issues you faced.
Patient removed from waitlist due to poor communication and staff negligence.
Business reply on Google
We’re sorry to learn about your unsatisfactory visit to Next Level Urgent Care, as indicated in your 1-star review. Your feedback is valuable, and we would appreciate the opportunity to address your concerns. Please reach out to us at [email protected] or call 281-783-8162 to discuss your experience further.
Clinic is expensive and unresponsive to billing inquiries.
Business reply on Google
Mr. Joshua, We’re sorry to hear that your experience fell short of expectations. Thank you for sharing your 2-star review. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific concerns. Please feel free to email us at [email protected] or call us at 281-783-8162 to discuss your experience further.
Incompetent medical staff provided improper care and lacked professional guidance.
Business reply on Google
We’re sorry to learn about your unsatisfactory visit to Next Level Urgent Care, as indicated in your 1-star review. Your feedback is valuable, and we would appreciate the opportunity to address your concerns. Please reach out to us at [email protected] or call 281-783-8162 to discuss your experience further.
facility lacks equipment and staff expertise to treat infants
Business reply on Google
Thank you for bringing your concerns to our attention through your 1-star review. We apologize for any shortcomings in your experience. To better understand your specific issues and work towards improvement, please contact us at [email protected] or call 281-783-8162. Your feedback is crucial to us.
Clinic refused insurance and demanded upfront payment for services
Business reply on Google
Mr. Razzen, we are so sorry. Superior is not in network at our clinic. We would love to take care of you. Our self pay rates are from 180-255$. If you need assistance with setting up an appointment you can call us at 281-783-8162 or visit us online at Nextlevelurgentcare.com.