NorthStar Moving Company
🔧 Home Services · 19401 Business Ctr Dr · Northridge
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Company failed to provide a quote or respond to follow-up emails.
Business reply on Google
Hi Mayra, Thank you for contacting us about your international move involving a large shipment of sewing machines. You have every right to be disappointed in us, and we’re very sorry. We did drop the ball here. Part of the delay was that moving a large shipment of sewing machines internationally was a very unusual request for us and required additional research on our end. We also discovered that your email was mistakenly filtered into our spam folder. But regardless, we should have stayed in communication with you and kept you updated along the way. We have reached out and left you a voicemail, and we sincerely apologize for the poor experience and first impression.
Poor communication during the sales process discouraged the potential customer.
Business reply on Google
Dear Mr. Ben-Ami, We take every criticism to heart, and therefore we investigated your issue. We are sorry that the one-minute call you had with our team was not to your satisfaction and that you decided to hang up the call. We wish you best of luck with your upcoming move.
Moving company allegedly stole a box containing high-value personal items.
Business reply on Google
Roshad, We strongly believe that our team did not steal from you. We respectfully disagree, and we remain confident in our team's integrity and trustworthiness. Our team that conducted your move is extremely experienced. Two of them have been working for us for almost 10 years, and the other two have been working for us for over 4 years. These gentlemen have conducted thousands of moves and we’ve never received any complaints regarding their conduct. Based on this knowledge and knowing each individual's character, we have the utmost confidence that none of them stole from you. You informed us and we observed on moving day that you had other people (a professional organizer, etc) involved with your move. We have no knowledge of and cannot speak to your private staff's integrity. Nevertheless, in keeping our commitment to customer service, our claims department worked with you on an agreement. We know we have lost you as a customer. Regardless ,we wish you well.
Movers caused extensive damage to antique furniture through improper handling
Business reply on Google
Dear Gordon, We have called and emailed you, but have been unable to reach you since our initial conversation after your move. Kindly call our Client Care Dept. at 201- 437-6900, so that we can promptly resolve this for you.
Movers were inefficient and management provided poor customer service.
Business reply on Google
Dear Ms. Sadeghian, Looks like we've finally found something we both agree on: we will never move you again.
The final moving quote was significantly higher than the initial estimate.
Business reply on Google
Stephanie, we did not move you. You called us for a quote, and on that initial phone call, we gave you our price for a MINIMUM move based on your statement that you only have 2 bicycles and a few boxes left to move after you already loaded a Pod unit and a U-Haul truck on your own and ran out of space. We noted that it would be more or less than the minimum price and that we need to to schedule a Video Estimate to provide a guaranteed price for your move. Following, on the scheduled Video Estimate call we saw what you really have left in your home. It was MUCH MORE than what you originally described to us on your first phone call. Based on the new information we provided you with a fair guaranteed price for your move. We understand your choice of not moving with our company, but we do not appreciate your unjust remarks. We believe your unkind remarks should be targeted at companies who pick up people's belongings and hold them hostage for payment. All we did was provide you with a free video estimate to evaluate your move & provide a guaranteed price with no obligation by you and at no cost to you, so you as a consumer can make an informed decision if you want to hire our services.
Poor communication regarding delivery scheduling and damaged furniture items.
Business reply on Google
Dear Caitlin, We are looking into this and will be reaching out to you very shortly. Thank you for the feedback.
Furniture and personal items were damaged during the moving process.
Business reply on Google
Dear Bonnie, we truly regret that there were problems with your move and that some of your belongings were damaged. Rest assured that we thoroughly looked into this matter with the goal to prevent future such occurrences.
Movers damaged property and the company is unresponsive to calls.
Business reply on Google
William, you did not move with our company. You were moved by another moving company that is infringing upon our trademarked name and scamming their clients. Over the past month, we have tried to connect with you, but have not heard back from you. If you can give us a call at (800) 275-7767 or email us at [email protected], we can work with you to figure out who actually did move you and put a stop to this scam. We have already helped several other consumers in this situation.
movers damaged furniture, assembled bed incorrectly, and left trash behind
Business reply on Google
Posted on 01/27/20 Dear Matt -- We have gone through our records and have been unable to identify you as a client. We believe that you were moved by another company. Unfortunately, this is not the first time that a moving company has infringed upon our good name and reputation. We are sorry that you had a bad experience and would like to assist you to report that mover to the authorities. Any information and/or copies of paperwork regarding the actual company that moved you would be very helpful. Please call us at (800) 275-7767 or email us at [email protected]
movers packed items poorly causing damage and disorganization
Company overcharged, damaged furniture, stole items, and failed to unpack.
Company failed to schedule move out and is unresponsive to inquiries.
Movers were unorganized, rushed, left trash, and damaged furniture and flooring.
Excessive charges, inefficient labor, damaged items, and missing furniture.
Furniture delivery is delayed indefinitely with no clear communication provided
movers damaged furniture and the customer's home
Movers damaged dining table and company refused adequate compensation
Movers were disorganized, damaged property, and failed to reassemble furniture.
Business reply on Google
Dear Muffy, I’m happy that the first leg of your move went smoothly and that we handled your belongings with the care and consideration we always pride ourselves on. As to the matter of your delivery window, I am very sorry you experienced such frustration due to this issue. While delivery on the last day in the window is uncommon, it does happen. Since your pickup date was only confirmed two days beforehand due to your shifting escrow close dates, it made consolidating your shipment slightly more problematic, which unfortunately led to your delivery falling into the far end of your window. It is common in the moving industry to consolidate shipments to offset the tremendous cost of transporting items out of state. Without consolidation, the $5000.00 cost of your move would be substantially greater. Consolidating with other out of state moves allows us to provide our clients with outstanding service at a great value. While we are extremely sorry you were not satisfied with the final leg of your move, we sincerely wish you nothing but good fortune and happiness in your new home. Respectfully, Lauren Lustyan