Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Moving company misquoted cost, sent wrong truck, broke items, and lost a dresser
Business reply on Google
Dr. Cat Meyer, we have reached out to you to discuss your concerns and assist you. We hope to hear from you soon.
Rude response when trying to correct a bad moving experience.
Business reply on Google
Hi Ken, Thank you for talking with Margaret on Friday. As you were busy, she called you today, as you requested. She left a voicemail and will try to connect with you again tomorrow. We’d also like to clarify your recent experience. On 3/31, you called us in the afternoon to request same-day assistance at your storage unit. We apologize; due to existing schedules, we were unable to send movers on such short notice. We value that you are a repeat customer. Our team communicated standard availability limitations, and we never intended to come across as anything but professional and respectful. We look forward to connecting with you.
Disorganized scheduling of a call with representatives
Business reply on Google
Richard, we sincerely apologize for dropping the ball on our communication with you. We completely understand your frustration, and we take full responsibility for the confusion. Our link that we provide for virtual estimate phone calls should have been communicated clearly from the very beginning, and we should have handled your scheduling request more smoothly. There are no excuses—we fell short of the level of service we strive to provide. We truly appreciate your feedback and will be using it to improve our process. Wishing you all the best.
Moving company overcharged for services and delivered damaged items late
Business reply on Google
Dear Amy, thank you for sharing your feedback. We are looking into your parent's move and will be in touch shortly.
Moving quote was significantly higher than competitors after a video screen.
Business reply on Google
Dear Andreas, Thank you for allowing us to provide you with a quote for your upcoming move. Most of our clients truly love the video chat walk-throughs. They enjoy the convenience and how we carefully evaluate every detail. Every move is unique. We are sorry it wasn't to your liking and wish you well on your move.
Moving company caused damage, delays, and payment issues
Business reply on Google
Ayesha, We have done a thorough investigation and you are NOT our client. We are extremely confident that you have mistaken us for another moving company. This is not the way we do business and we DO NOT pay for reviews. Please call us at (800) 275-7767 or email us at [email protected], and we'll be happy to help you locate this other moving company. If we join forces and fight together, we can warn other consumers about this company's deceiving services.
Valuables and 9 boxes were stolen during the move
Business reply on Google
Dear Shanshan, as discussed on the phone with you, we are conducting a full investigation. We will continue to keep you updated. We appreciate your business and will solve this as soon as possible.
Movers were slow, damaged furniture, and argued with customer.
Business reply on Google
Dear Alison, We are so sorry to hear about these issues with your move. We want each of our clients to experience the great service that people expect from the NorthStar name. Someone from our team has already reached out to you in order to work on a resolution that meets your satisfaction.
Movers caused property damage and delivered crushed, moldy, and broken items.
Business reply on Google
Dear A Kahrs, We truly regret that there were problems with your move. Rest assured that we are looking into this matter with the goal to arrive at a satisfactory resolution for you.
Movers broke customer's 60-inch TV during a local move.
Business reply on Google
Dear Mike, We have searched our system, and unfortunately we can't locate any record of your move. We do strive to make all of our clients happy, so if you did move with us, please call us at (800) 275-7767 or email us at [email protected]. We look forward to hearing from you.
Moving company lost belongings and cannot provide delivery date
Business reply on Google
Dear Jeremy, Thank you for communicating with our office over the past few days about the issues that you mentioned in your review. We are sorry they happened and are looking forward to the delivery to take place at your home in the coming days. We hope and trust that by the time the delivery is complete you are satisfied with our overall service. Again, we apologize for what happened so far. We are doing the best we can to correct things moving forward.
Moving company failed to communicate schedule changes, causing significant disruption.
Business reply on Google
Dear G S, thank you for your input. We apologize for this inconvenience and are sorry that we weren't able to move you this time. We do hope that we get that opportunity in the future.
Movers did not follow COVID safety, left shoes on, and forgot bed part
NorthStar Moving Company has not delivered customer's belongings for over a month.
Business reply on Google
Hi Rej, since the time that you posted this, we have worked with you and determined that you were not moved by our company, but by another moving company that is infringing upon our trademarked name and scamming their customers. We are so sorry that you were a victim of these scam artists. Thank you for working with us in March and providing information to help us expose these criminals.
Moving company damaged furniture and property during the move.
Business reply on Google
Posted on 01/20/20 Dear Jyn -- We still have yet to hear from you; we really would like to talk to you. We have gone through our records and have been unable to identify you as a client or your move. We believe that you were moved by another company. Unfortunately this is not the first time that a moving company has infringed upon our good name and reputation. We are sorry that you had a bad experience and would like to assist you to report that mover to the authorities. Anymore information and/or copies of paperwork regarding the actual company that moved you would be very helpful. Please call us at (800) 275-7767 or email us at [email protected] ======================================== Posted on 12/24/19: Hello Jyn -- We are determined to make things right for you, however we were unable to locate your move details. Please call us at (800) 275-7767 with your reference/ file # (please ask for Alice). You can also email us at [email protected]. We look forward to speaking with you. ======================================== Posted on 12/23/19: Hello Jyn -- We are sorry to hear that you are not happy after unpacking. Thank you for letting us know. We will co
Movers were slow, unprofessional, and damaged furniture during the move.
Business reply on Google
11/18/2019 Dear Kali, Thank you again for your feedback. We are sorry that you are not happy with our services. However, there are a couple issues we would respectfully like to clarify. 1) You state that the "crew moved extremely slow." This was not a small move. Your own picture of the packed moving truck shows that there was a fair amount of items that had to be moved. Additionally, there were elevators at both pickup and delivery (and our team had to share the elevator with another moving company at one location). Also, our moving truck was not able to park right outside the delivery location -- which by your own admission, was a distance of at least 100 ft. away (considered a long carry in the moving industry). Last, but not least, your total local move time was 6 hours, not 7.5 hours. This includes 2.25 hrs of packing/ pickup time, .5 hour of drive time, .5 hour of double drive time, and 2.75 hours of unloading. Respectfully, it is our professional opinion that 6 hours was not an unreasonable amount of time for this move. Yet still, with all this in mind, we will take .5 hours off your move time ($85). 2) You stated that you were not informed about double drive time, however t
Moving company broke items and failed to unpack as promised
Business reply on Google
Hello Philip, We are sorry to hear that there were problems with your move. We are determined to make things right for you, however we cannot find the details of your move. Please call us at (800)275-7767 so we can figure this out. Sincerely, Lauren F., Client Loyalty Team
Moving company lost three boxes including childhood artwork and photos
Moving company caused damage to property and has not resolved it
Business reply on Google
We're very sorry for any damage you experienced. We're also sorry it's been six months without resolution - unfortunately, once we escalate your claim to our insurance company, we can't control the way our insurance company processes a claim. We've done everything we can on our end to address your issue and sincerely hope the claim is settled soon.
Movers failed to pack all items and ignored instructions, leading to overtime.