Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff made discriminatory and unprofessional comments regarding customer's religious…
Business reply on Google
Thank you for taking the time to share your feedback, and I’m sorry we missed the mark during your visit. We’d like to review this with the appropriate team so we can address it properly. When you can, please email us at [email protected] with the store location, your phone number, and a copy of your Google review. We’re here to help and appreciate the chance to make this right.
Staff refused to provide spiral binding service for a notebook.
Business reply on Google
Thank you for taking the time to share your feedback, and I’m sorry we missed the mark during your visit. We’d like to review this with the appropriate team so we can address it properly. When you can, please email us at [email protected] with the store location, your phone number, and a copy of your Google review. We’re here to help and appreciate the chance to make this right.
printing machines are non-functional and staff are unhelpful
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thank you.
Store refuses specific printing services and restricts accepted payment methods.
Business reply on Google
Thank you for taking the time to share such a detailed review and for outlining your concerns. I see that a member of our team is already in contact with you directly and currently working on this matter with the store team to review the situations you described, including your recent print, gift card, and binding experiences. Our goal is to understand exactly what happened and address any issues appropriately. We appreciate your patience while we work through this with you, and we’re committed to improving your experience with us. -Becky
Staff was rude and the manager failed to show up.
Business reply on Google
I am sorry for the negative experience you recently had at one of our stores. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Paige :)
The printed document had poor quality and incorrect dimensions.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to make things right. Please kindly send us an e-mail to [email protected] with your phone number, the order number and the review. Thanks, Paige :)
Staff refused to reprint poor quality prints and mocked the customer.
Business reply on Google
I am sorry for the negative experience you recently had at one of our stores. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Paige :)
The website is confusing and prevents customers from placing print orders.
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
printing associates are unhelpful and unfriendly
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to make things right. Please kindly send us an e-mail to [email protected] with your phone number, the store’s location, the review, and a brief Summary of the complaint. Thanks, Paige :)
Excessive wait times for document printing services.
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to [email protected]. Please provide the store # in the subject line along with your contact information and these details. We are here to help!
Customer received a broken laptop and support failed to locate order.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to make things right. Please kindly send us an e-mail to [email protected] with your phone number, the order number and the review. Thanks, Paige :)
Self-service printing requires credit card payment only
Staff provided poor service and were unprofessional during an order dispute.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to [email protected] with the following: your name, phone number, store location, and Google Review.
Notepads received were damaged, poorly constructed, and had incorrect page counts.
Business reply on Google
Hi Amy, I am so sorry o have let you down! I would like to send your feedback to the appropriate team so that this can be addressed. Kindly send us an email to [email protected] with your phone number, store, and Google Review. Thanks, Paige :)
Staff failed to provide assistance or locate a manager for help.
Business reply on Google
Hello Sante, Thank you for taking the time to provide us your feedback. I am so sorry to hear we let you down. We would like more details. Would you kindly send us an email, providing the store # after the words Google Review, in the subject line with your best contact information (email address and phone number. Also, when this occurred)? Our email address is [email protected] We are here to help! Leesa
Poor print quality and unprofessional staff behavior at the store.
Business reply on Google
Hi Shantell: Thank you for taking the time to provide us your feedback. I am so sorry to hear we let you down. This is not the experience we want for our customers. We will research this immediately. Would you please be so kind to send an email to [email protected] with your best contact email and phone number, and a short recap similar to below? Please include the store #315 in the subject line. We are here to help! Chloe :)
shipping services were unavailable without prior notification to customers
Business reply on Google
Hi Miesha: Thank you for taking the time to provide us your feedback. I am so sorry to hear we let you down. This is not the experience we want for our customers. We will research this immediately. Would you please be so kind to send an email to [email protected] with your best contact email and phone number? Please include the store #315 in the subject line. We are here to help! Chloe :)
Employees refused to provide assistance with lamination and banner printing services.
Business reply on Google
Hi Mae, Thank you for bringing this Customer service issue to our attention. I am so sorry for the negative experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to [email protected]. Please provide the store # in the subject line along with your contact information. We are here to help! � Emma
Excessive wait time at print center due to poor staff management
Privacy concerns regarding data collection and poor staff service quality.
Business reply on Google
Mohamed, I am sorry to learn that you were disappointed with the service you received during a recent visit to your local Office Depot store. When you enter one of our stores you are our guest, and as such are entitled to be greeted by knowledgeable employees who are willing and eager to assist you. From your comments, it appears that this is not the level of service that you received, and we regret disappointing you. ""If you would like I can place a note for someone to contact you back after they receive the complaint, would this be okay?" If you would reply back to [email protected], In the subject line please enter Google Review STORE 315. Thanks Miki!