Office Depot
📦 Shipping & Delivery · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
TSA precheck appointment was missed due to staff absence
Business reply on Google
I’m very sorry to hear about your experience and appreciate you letting us know. So we can look into this in detail and follow up with the right team, please send us an email at [email protected]. Include the store location, your phone number, and your Google review, and we’ll do our best to resolve this promptly. Thank you for giving us the opportunity to improve.
Staff made discriminatory and unprofessional comments regarding customer's religious…
Business reply on Google
Thank you for taking the time to share your feedback, and I’m sorry we missed the mark during your visit. We’d like to review this with the appropriate team so we can address it properly. When you can, please email us at [email protected] with the store location, your phone number, and a copy of your Google review. We’re here to help and appreciate the chance to make this right.
Staff were unhelpful and unfriendly during the customer service interaction.
Business reply on Google
I’m very sorry to hear about your experience and appreciate you letting us know. So we can look into this in detail and follow up with the right team, please send us an email at [email protected]. Include the store location, your phone number, and your Google review, and we’ll do our best to resolve this promptly. Thank you for giving us the opportunity to improve.
Staff refused to provide spiral binding service for a notebook.
Business reply on Google
Thank you for taking the time to share your feedback, and I’m sorry we missed the mark during your visit. We’d like to review this with the appropriate team so we can address it properly. When you can, please email us at [email protected] with the store location, your phone number, and a copy of your Google review. We’re here to help and appreciate the chance to make this right.
staff refused to assist customer with mail counter services
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thank you.
printing machines are non-functional and staff are unhelpful
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thank you.
Store refuses specific printing services and restricts accepted payment methods.
Business reply on Google
Thank you for taking the time to share such a detailed review and for outlining your concerns. I see that a member of our team is already in contact with you directly and currently working on this matter with the store team to review the situations you described, including your recent print, gift card, and binding experiences. Our goal is to understand exactly what happened and address any issues appropriately. We appreciate your patience while we work through this with you, and we’re committed to improving your experience with us. -Becky
Manager refused to address customer harassment of an employee
Staff failed to honor scheduled TSA PreCheck appointment without prior notification.
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff member displayed rude and dismissive behavior toward customers.
Business reply on Google
I am sorry for the negative experience you recently had at one of our stores. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Paige :)
Slow service and malfunctioning equipment with unhelpful staff
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Employees lack product knowledge and are distracted by personal conversations.
Business reply on Google
I am sorry for the negative experience you recently had at one of our stores. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Paige :)
Staff was rude and the manager failed to show up.
Business reply on Google
I am sorry for the negative experience you recently had at one of our stores. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Paige :)
Staff member displayed disrespectful and unprofessional behavior toward the customer.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at one of our Office Depot locations. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to [email protected] with the following: your name, phone number, store location, and Google Review. – Paige
The printed document had poor quality and incorrect dimensions.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to make things right. Please kindly send us an e-mail to [email protected] with your phone number, the order number and the review. Thanks, Paige :)
Long wait time and poor customer service from the store manager.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff failed to acknowledge customer at the copy center
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to make things right. Please kindly send us an e-mail to [email protected] with your phone number, the store’s location, the review, and a brief Summary of the complaint. Thanks, Paige :)
Staff refused to reprint poor quality prints and mocked the customer.
Business reply on Google
I am sorry for the negative experience you recently had at one of our stores. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Paige :)
Staff were rude and provided inconsistent information regarding shredding service fees.
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Item never delivered and refund request was ignored by the company
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky