Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
TSA precheck appointment was missed due to staff absence
Business reply on Google
I’m very sorry to hear about your experience and appreciate you letting us know. So we can look into this in detail and follow up with the right team, please send us an email at [email protected]. Include the store location, your phone number, and your Google review, and we’ll do our best to resolve this promptly. Thank you for giving us the opportunity to improve.
Staff were unhelpful and unfriendly during the customer service interaction.
Business reply on Google
I’m very sorry to hear about your experience and appreciate you letting us know. So we can look into this in detail and follow up with the right team, please send us an email at [email protected]. Include the store location, your phone number, and your Google review, and we’ll do our best to resolve this promptly. Thank you for giving us the opportunity to improve.
staff refused to assist customer with mail counter services
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thank you.
Manager refused to address customer harassment of an employee
Staff failed to honor scheduled TSA PreCheck appointment without prior notification.
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff member displayed rude and dismissive behavior toward customers.
Business reply on Google
I am sorry for the negative experience you recently had at one of our stores. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Paige :)
Slow service and malfunctioning equipment with unhelpful staff
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Employees lack product knowledge and are distracted by personal conversations.
Business reply on Google
I am sorry for the negative experience you recently had at one of our stores. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Paige :)
Staff member displayed disrespectful and unprofessional behavior toward the customer.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at one of our Office Depot locations. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to [email protected] with the following: your name, phone number, store location, and Google Review. – Paige
Long wait time and poor customer service from the store manager.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff failed to acknowledge customer at the copy center
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to make things right. Please kindly send us an e-mail to [email protected] with your phone number, the store’s location, the review, and a brief Summary of the complaint. Thanks, Paige :)
Staff were rude and provided inconsistent information regarding shredding service fees.
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Item never delivered and refund request was ignored by the company
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Store employee was rude and refused to accept customer payment
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff was unhelpful and unable to provide assembly timelines for chairs.
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff member ignored customer and provided poor service.
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the negative experience you have encountered at our location. I would like to send your concern to the appropriate team so that this can be addressed properly. Kindly send us an email to [email protected] with your phone number, store, and Google review. Thanks, Paige
Store manager engaged in racial profiling of a customer.
Inflexible payment policies prevented a simple copy service transaction.
Business reply on Google
Thank you for your feedback! We apologize for the negative experience you recently had at our store. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to [email protected] with the following: your name, phone number, store’s location, and Google Review. - Paige
unprofessional and rude behavior from store management staff
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to [email protected] with the following: your name, phone number, store location, and Google Review.
Excessive wait time due to staff inability to operate printing equipment.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to [email protected] with the following: your name, phone number, store location, and Google Review.