Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused medical care to a child before official closing time.
Business reply on Google
Hi Amanda Lemetti, thank you for sharing your feedback. We'd like to discuss your experience with you. Please contact us at https://www.optum.com/en/care/locations/optum-new-york/contact.html to connect with our Patient Experience Team. Thank you, Your Patient Experience Team
Urgent care facility refuses walk-in patients despite advertising availability.
Business reply on Google
Hi Tamer Yuanyuan, we are sorry to hear your visit took longer than anticipated. We know your time is important. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus to discuss your experience. Thank you, Your Optum Care Team
Staff refused entry to patients before the scheduled closing time.
Business reply on Google
Hi Mark Vasquez, we are disappointed to hear that you were not satisfied and sincerely apologize for your experience. We are committed to making sure every patient feels listened to and heard. We would like to know more about your experience. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus. Thank you, Your Optum Care Team
clinic charges undisclosed copays and double bills insurance for tests
Business reply on Google
Hi Brian Sullivan, we are sorry to learn about the difficulties you've had with billing. Please reach out to our Patient Experience team at optum.com/medicalcare/contactus. We take matters like these very seriously and would like to resolve this for you. Thank you, Your Optum Care Team
Clinic refused urgent medical care before posted closing time
Business reply on Google
Hi Shy Rasheed, we are disappointed to hear that you were not satisfied and sincerely apologize for your experience. We are committed to making sure every patient feels listened to and heard. We would like to know more about your experience. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus. Thank you.
Inaccurate blood pressure measurement and failure to address patient symptoms.
Business reply on Google
Ladi_Lux, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
Appointment scheduling errors and poor staff communication at urgent care facility.
Business reply on Google
Suzette Forrest, we're sorry to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus. Thanks again, Your Patient Experience Team
facility refused self-pay rate after insurance claim was submitted
Staff provided inaccurate closing time information leading to a wasted trip.
Doctor provided insufficient time and dismissed patient concerns.
Long wait time for a simple urine sample collection
Doctor rushed the appointment and refused to address additional patient concerns.
Excessive wait times and patients being seen out of turn.
Excessive out of pocket costs for COVID testing and long wait times.
Front desk staff failed to communicate wait times and clinic policies.
Patient denied service despite arriving three hours before closing time.
Excessive wait times and mandatory doctor consultation for a simple test.
Long wait times and inaccurate medical test results provided by staff
staff caused long wait and failed to provide required test results
Long wait times and lack of indoor waiting area for patients