Optum Urgent Care
🩺 Health & Wellness · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused entry before closing time and ignored patient requests.
Business reply on Google
Hi B B, thank you for sharing your feedback. We'd like to discuss your experience with you. Please contact us at https://www.optum.com/en/care/locations/optum-new-york/contact.html to connect with our Patient Experience Team. Thank you, Your Patient Experience Team
Doctor failed to examine patient and referred him to the ER.
Business reply on Google
Hi Pauletta Murchison, it’s important to us to manage your care well and ensure you are satisfied. Your feedback has been received and forwarded to our team for review. Please reach out to our Patient Experience Team at https://www.optum.com/en/care/locations/optum-new-york/contact.html to discuss your experience. Thank you, Your Patient Experience Team
Staff locked the door before the posted closing time.
Business reply on Google
Hi Domo Edwards, we are disappointed to hear that you were not satisfied and sincerely apologize for your experience. We are committed to making sure every patient feels listened to and heard. We would like to know more about your experience. Please reach out to our Patient Experience Team at https://www.optum.com/en/care/locations/optum-new-york/contact.html. Thank you, Your Patient Experience Team
Staff refused medical care to a child before official closing time.
Business reply on Google
Hi Amanda Lemetti, thank you for sharing your feedback. We'd like to discuss your experience with you. Please contact us at https://www.optum.com/en/care/locations/optum-new-york/contact.html to connect with our Patient Experience Team. Thank you, Your Patient Experience Team
Inadequate medical treatment, refusal to complete paperwork, and unresolved billing…
Business reply on Google
Hi Sunday Galiano, thank you for sharing your feedback. We'd like to discuss your experience with you. Please contact us at https://www.optum.com/en/care/locations/optum-new-york/contact.html to connect with our Patient Experience Team. Thank you, Your Patient Experience Team
X-ray technician was unavailable despite confirmation of availability.
Business reply on Google
Hi Nicholas Bratta, we are disappointed to hear that you were not satisfied and sincerely apologize for your experience. We are committed to making sure every patient feels listened to and heard. We would like to know more about your experience. Please reach out to our Patient Experience Team at https://www.optum.com/en/care/locations/optum-new-york/contact.html. Thank you, Your Patient Experience Team
Doctor was dismissive and failed to provide adequate pain relief treatment
Business reply on Google
Hi Elaina Feliciano, It’s important to us to manage your care well and ensure you are satisfied. Your feedback has been received and forwarded to our team for review. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus to discuss your experience. Thank you, Your Patient Experience Team
inaccurate business hours caused patient to be turned away
Business reply on Google
Hi D. Lo, We are sorry to learn of your experience as we strive to provide quality care and customer service to everyone. Your concern has been forwarded to our team. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus. Thank you, Your Optum Care Team
Urgent care facility refuses walk-in patients despite advertising availability.
Business reply on Google
Hi Tamer Yuanyuan, we are sorry to hear your visit took longer than anticipated. We know your time is important. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus to discuss your experience. Thank you, Your Optum Care Team
Staff refused entry to patients before the scheduled closing time.
Business reply on Google
Hi Mark Vasquez, we are disappointed to hear that you were not satisfied and sincerely apologize for your experience. We are committed to making sure every patient feels listened to and heard. We would like to know more about your experience. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus. Thank you, Your Optum Care Team
clinic charges undisclosed copays and double bills insurance for tests
Business reply on Google
Hi Brian Sullivan, we are sorry to learn about the difficulties you've had with billing. Please reach out to our Patient Experience team at optum.com/medicalcare/contactus. We take matters like these very seriously and would like to resolve this for you. Thank you, Your Optum Care Team
Clinic refused urgent medical care before posted closing time
Business reply on Google
Hi Shy Rasheed, we are disappointed to hear that you were not satisfied and sincerely apologize for your experience. We are committed to making sure every patient feels listened to and heard. We would like to know more about your experience. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus. Thank you.
Staff sent prescription to a pharmacy that was closing immediately.
Business reply on Google
Dillon, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
Doctor displayed unprofessional attitude and was rough during wound cleaning.
Business reply on Google
Esha Sharma, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
Inaccurate blood pressure measurement and failure to address patient symptoms.
Business reply on Google
Ladi_Lux, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
Medical misdiagnosis and poor administrative communication by staff
Clinic refused follow-up prescription without charging an additional office visit fee.
Business reply on Google
Jo, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
The facility is dirty and has an unpleasant odor.
Business reply on Google
Justine Sciacca, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
Appointment scheduling errors and poor staff communication at urgent care facility.
Business reply on Google
Suzette Forrest, we're sorry to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus. Thanks again, Your Patient Experience Team
Front desk staff provided incorrect information and refused to transfer calls.