Optum Urgent Care - Howard Beach
🩺 Health & Wellness · 164-50 Cross Bay Blvd Fl 1 · Howard Beach
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused entry before closing time and ignored patient requests.
Business reply on Google
Hi B B, thank you for sharing your feedback. We'd like to discuss your experience with you. Please contact us at https://www.optum.com/en/care/locations/optum-new-york/contact.html to connect with our Patient Experience Team. Thank you, Your Patient Experience Team
Doctor failed to examine patient and referred him to the ER.
Business reply on Google
Hi Pauletta Murchison, it’s important to us to manage your care well and ensure you are satisfied. Your feedback has been received and forwarded to our team for review. Please reach out to our Patient Experience Team at https://www.optum.com/en/care/locations/optum-new-york/contact.html to discuss your experience. Thank you, Your Patient Experience Team
Staff locked the door before the posted closing time.
Business reply on Google
Hi Domo Edwards, we are disappointed to hear that you were not satisfied and sincerely apologize for your experience. We are committed to making sure every patient feels listened to and heard. We would like to know more about your experience. Please reach out to our Patient Experience Team at https://www.optum.com/en/care/locations/optum-new-york/contact.html. Thank you, Your Patient Experience Team
Inadequate medical treatment, refusal to complete paperwork, and unresolved billing…
Business reply on Google
Hi Sunday Galiano, thank you for sharing your feedback. We'd like to discuss your experience with you. Please contact us at https://www.optum.com/en/care/locations/optum-new-york/contact.html to connect with our Patient Experience Team. Thank you, Your Patient Experience Team
X-ray technician was unavailable despite confirmation of availability.
Business reply on Google
Hi Nicholas Bratta, we are disappointed to hear that you were not satisfied and sincerely apologize for your experience. We are committed to making sure every patient feels listened to and heard. We would like to know more about your experience. Please reach out to our Patient Experience Team at https://www.optum.com/en/care/locations/optum-new-york/contact.html. Thank you, Your Patient Experience Team
Doctor was dismissive and failed to provide adequate pain relief treatment
Business reply on Google
Hi Elaina Feliciano, It’s important to us to manage your care well and ensure you are satisfied. Your feedback has been received and forwarded to our team for review. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus to discuss your experience. Thank you, Your Patient Experience Team
inaccurate business hours caused patient to be turned away
Business reply on Google
Hi D. Lo, We are sorry to learn of your experience as we strive to provide quality care and customer service to everyone. Your concern has been forwarded to our team. Please reach out to our Patient Experience Team at optum.com/medicalcare/contactus. Thank you, Your Optum Care Team
Staff sent prescription to a pharmacy that was closing immediately.
Business reply on Google
Dillon, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
Doctor displayed unprofessional attitude and was rough during wound cleaning.
Business reply on Google
Esha Sharma, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
Medical misdiagnosis and poor administrative communication by staff
Clinic refused follow-up prescription without charging an additional office visit fee.
Business reply on Google
Jo, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
The facility is dirty and has an unpleasant odor.
Business reply on Google
Justine Sciacca, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team
Front desk staff provided incorrect information and refused to transfer calls.
excessive wait time for a brief medical consultation
clinic failed to provide timely test results for a sick child
The clinic charged a higher copay than stated on insurance card.
Front desk staff consistently attempts to overcharge the patient's copay.
Patient was left waiting in exam room due to staff negligence
Staff lied about patient volume and provided rude medical service.
delayed test results and inability to contact the office by phone