Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The shipping costs charged were significantly higher than competitors.
Business reply on Google
I think you have the wrong location? There is no one with your name in our system that shipped with us?
Staff refused to process a package without listening to the request.
Business reply on Google
Hello! This is the "young gal" you spoke to today, everyday we have customers asking us to take return packages from Amazon and they usually have a QR code (which we do not take because we do not have an account with Amazon), which is why I assumed you only had a QR code, which I do apologize for. Although, once I saw you had a label for the package I happily took the item without cutting you off, and you as well were happy with us taking the package. I also offered to tape the package for you free of cost. I never sent you to the UPS store as I scanned the package for you, handed you the receipt, and it is currently in the back for pickup. Thank you for stopping by!
The staff member was rude and unhelpful.
Staff are unhelpful and charge for basic packaging tape.
The business charged excessive fees for shipping a small package.
shipping costs were significantly higher than expected for the service provided
The company charges excessive shipping fees for auction items.
Improper packaging caused damage to rare model trains during shipment.
Shipping costs are prohibitively expensive compared to local pickup.
business failed to follow up on package delivery for two weeks
Staff refused to provide a small piece of tape for shipping.