Pak Mail
📦 Shipping & Delivery · 3 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The shipping costs charged were significantly higher than competitors.
Business reply on Google
I think you have the wrong location? There is no one with your name in our system that shipped with us?
Business address used to send fraudulent LLC filing fee solicitations
Business reply on Google
Thanks for leaving this info. Just wanted to let you know that the business you mentioned uses our store as a virtual mailing address. We are not associated with this business. Please give us a call if you have any further issues or if we can assist with anything. 512.249.7447
Staff refused to process a package without listening to the request.
Business reply on Google
Hello! This is the "young gal" you spoke to today, everyday we have customers asking us to take return packages from Amazon and they usually have a QR code (which we do not take because we do not have an account with Amazon), which is why I assumed you only had a QR code, which I do apologize for. Although, once I saw you had a label for the package I happily took the item without cutting you off, and you as well were happy with us taking the package. I also offered to tape the package for you free of cost. I never sent you to the UPS store as I scanned the package for you, handed you the receipt, and it is currently in the back for pickup. Thank you for stopping by!
Staff refused to process flat rate USPS mail shipments
Business reply on Google
Lisa, thank you for stopping in. We appreciate the opportunity that you gave us and apologize that we could not be of assistance or meet your needs. As we discussed, there are certain services that we can't offer in-store and unfortunately this was the case with your requests. We do offer USPS options, but can't offer USPS flat-rate shipping rates at our counter. We hope that you will give us another chance when you need shipping services.
The staff member was rude and unhelpful.
Staff member was rude and unhelpful regarding a return inquiry.
Business reply on Google
We are sorry you didn't receive the service you expected. Returning items are very specific to locations listed in the instructions provided by the retailers. We cannot accomodate many of the returns presented at this location if shipping labels are not available. Our apologies for not being able to accomodate your request or being able to provide the service you were needing.
Business closed before posted hours without updating information
Business closed during posted hours and unresponsive to phone calls.
Staff failed to log package and owner exhibited hostile behavior
Business reply on Google
Hey K G. We apologize for any past issues you may have had. We are under new ownership now and strive to do the best job we can! Sorry for anything you dealt with in the past.
Staff are unhelpful and charge for basic packaging tape.
The business charged excessive fees for shipping a small package.
shipping costs were significantly higher than expected for the service provided
Improper packaging caused items to arrive shattered and damaged.
Business reply on Google
I'm sorry you had this experience. We always strive to provide the best service possible. We always assess items to ensure proper packing. Apparently, we failed on this one as it was packed as "non-fragile" rather than a "fragile-wrap". We apologized for that. We offered you $10 off the new shipment because you said the broken candle had a $10 value and we were trying to make good on that. The new shipment was for larger items and was going to be packed as "fragile-wrap", which means the three items would each be individually bubble wrapped and then placed in a box with 2 inches of styrofoam peanuts around them. This would ensure no damage in shipping. All the carriers charge by both size and weight. This package, because of the cushioning required, rated as 14 lbs. even though it actually weighed less. That was strictly because of the size. I'm glad you found a solution you like better for less money. I can tell you that $20 is less than my cost for this package, so I do hope it's packed correctly and arrives safely. Again, our apologies for not packing your original one correctly. I can only surmise we didn't realize there was glass. There's no excuse for that and we're sorry.
The company charges excessive shipping fees for auction items.
Improper packaging caused damage to rare model trains during shipment.
Shipping costs are prohibitively expensive compared to local pickup.
business failed to follow up on package delivery for two weeks
Excessive pricing for international shipping and unhelpful staff assistance.
Business reply on Google
Katherine, I'm sorry you felt that way. You came in for an estimate with minimal information. We tried to educate you (we ARE shipping experts) about dimensions, weights, etc., even providing examples of how changing dimensions of the box will affect the price. You wanted a price to ship a box that had a dimensional weight of 30 lbs. internationally to Colombia via DHL. If you check the DHL web site, you will find the same price we gave you. We always strive to provide excellent service to all our customers. I'm sorry you were disappointed.
Staff refused to provide a small piece of tape for shipping.
Package delivery was delayed due to failure to pick up on time.
Business reply on Google
Nellie, sorry you had this experience, however, your issue is with the post office, not us. Dropping off a USPS package here is the same as putting it in the mailbox. We just give it to the postal carrier when they pick up each day. I'm not even sure this package was dropped off here, since you say it was picked up at 6:00 PM. USPS picks up here between 2:30 and 3:00, so I really don't know how it's showing at 6:00. If you let me have the tracking number I can look to see what the status is and let you know, but we have no control over the US Postal Service or any recourse with them. Again, my apologies.