Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Lack of hand soap and paper towels with unresponsive management.
Business reply on Google
We only want to provide you with a stellar customer experience, Jerry! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Additionally, you can update our Social Media Response Team on the conversation by contacting them at [email protected]. Please include a link to this review, so they will have context for your message.
gym lacks essential hygiene supplies like paper towels and toilet tissue
Business reply on Google
Hi, Davida. We always want our members to be able to gym confidently and comfortably! We kindly ask that you request to speak with our club manager as soon as you can, as they will be able to address any cleanliness concerns you have.
Water fountain dispenses hot water and staff is unresponsive to reports.
Business reply on Google
Hi there, John. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Staff member turned the scanner around during check-in.
Business reply on Google
Hello, J.W. Our club manager can best address your scanner question. They can typically be reached Monday - Friday, from 9:30 AM to 4:00 PM.
The facility has poor hygiene and overflowing trash bins.
Business reply on Google
Hi Benjamin, thank you for bringing this to our attention. Please reach out to our Club Manager regarding your cleanliness issues so that they can be resolved.
Staff denied entry to a guest due to a system error
Business reply on Google
We regret to hear about this, and we'll take this into consideration, Angelie. We only ever strive to provide a respectful and attentive service experience for our members and visitors.
Staff discarded or lost personal belongings stored in a gym locker
gym refuses to cancel membership despite terminal illness diagnosis
Business reply on Google
Hi, JD - Please email us at [email protected] with a copy of this review, so we can take a closer look into this. Thank you!
Staff member provided poor service and failed to manage tanning bed assignments.
Business reply on Google
Hi friend, we are saddened to hear that! This is never the experience we want to provide at our club. Please email us at [email protected] so we can look into this further. Thank you!
Staff enforced phone policy strictly despite lack of other gym members.
Unsanitary shower conditions and poor facility temperature control.
Business reply on Google
Hi Aquil, we are saddened to hear that! This is never the experience we want to provide at our club. Please email us at [email protected] so we can look into this further. Thank you!
Staff members made unprofessional and disparaging comments toward a customer.
Business reply on Google
We only want to provide you with a stellar customer experience at Our Planet, Mo! Please email us (including a link to your review and any additional details) at: [email protected], so that we may learn more about this matter. Thank you for your cooperation! 💜
Manager is unprofessional and fails to maintain club cleanliness.
Business failed to use backup payment method and website errors occurred.
Business reply on Google
Hi, Asrith. We'd like to look into your billing concerns more closely. The best point of contact would be the manager of your home club.
excessive music volume at the gym remains unaddressed by staff
Business reply on Google
Hi, Jason. We always want our members to enjoy a stellar customer service experience, and we're saddened to hear about your concerns with our club's music volume. If you have not done so already, we encourage you to reach out to our club manager directly, as they are the best point of contact for club-related concerns such as yours. You may reach them either by stopping by the club or by giving the club a call at (704) 548-2722. If the club manager is not available, please be sure to ask when they will be, so you may speak with them directly. If you have any further concerns after speaking with the club manager, we'll be glad to assist you! Please email us at [email protected], including a screenshot or link to your review for context purposes. Thank you!
Staff refused to restock toilet paper in the men's restroom.
Business reply on Google
Hi there, Sam. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Staff member was unprofessional and rude to the customer.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team so your concerns can be addressed accordingly. Thank you!
Manager was rude regarding gym bag policy and customer service
Business reply on Google
Hi April, We're sad to hear you weren't happy with your experience with us, however we appreciate you sharing your feedback! Please know that all of our club policies are in place to ensure the safety of our members during their time spent with us, and you can always follow up with us via email if you have additional questions or concerns. We hope you'll give us another chance in the future! [email protected]
Staff are unhelpful and gym equipment is not kept clean.
Business reply on Google
Thank you for your feedback, Lil. We always want to provide five-star customer service at our club. Please reach out to our management team with your concerns for further assistance.
The gym shower was cold without any warning signage provided.
Business reply on Google
Hi Pb, thank you for leaving us a review and for giving us your honest opinion. We want our clubs to be clean, safe, and built with our member's needs in mind. We always love to hear from our members and take their suggestions down to make our Planet the best. We urge you to bring these suggestions to the attention of your club's management and they can work with you to help make the club the best it can be. Thank you for being a member with us and we will see you soon!