Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Broken gym equipment and poor customer service from staff
Business reply on Google
We regret your home club experience with us was less than stellar. Thank you for sharing your experience as we aim to improve the gym we provide through the insight we receive.
The gym facility is dirty and unsanitary.
Staff confronted customer for recording video in the dressing room.
The business charges fees to cancel a long-term membership.
Business reply on Google
Hi there, Davis. If you have any questions or concerns regarding cancellation/billing, please don't hesitate to visit or contact the club and reach out for management to let them know in further detail. Thank you.
Men entering the female locker room causing safety concerns
Business continues charging membership fees after cancellation
Business reply on Google
We're disheartened to hear of your experience, Mariaj, and would like the opportunity to address your concerns further. Please email us at: [email protected] at your earliest convenience.
The business is not open during the advertised hours.
Business reply on Google
We look forward to seeing you at a time that works for you! We'll post the latest news and any updates on hours of operation on the PF website, so please stay tuned for updates: https://www.planetfitness.com/gyms/charlotte-rozzelle-crossing-nc
gym is overcrowded with limited machine and equipment availability
Unauthorized charges and restrictive cancellation policy for senior membership
Business reply on Google
Hi, friend. Since we require a signature for all cancellations, we currently have two methods. You can either sign a form at your club's front desk or mail a signed letter to your club directly. To cancel your membership by mail, all you would need to do is place a signed letter in a stamped envelope in your mailbox and address it to your home club. As for the contents of the letter, we ask that you put your name, the reason for canceling, contact information, and your written signature. We'd recommend keeping a record of your receipt, tracking number, and a copy of your letter. If you have any other questions, please let us know!
The stretching class was just a demonstration of existing equipment.
The gym continues to bill after in-person cancellation attempts.
Business reply on Google
Hi there, Greg - We're concerned to hear this. We never want anyone to have a negative experience especially when it comes to our billing/cancellation process. Please email us at [email protected] with more details, so we can look into this further. Thank you!
membership cancellation was not processed resulting in unauthorized charges and bank fees
Business reply on Google
Hi, Infiniti. We are disappointed to hear about your experience after canceling your membership. We'd like to invite you to email us at: [email protected], so that we can look into your situation further. Thank you very much for bringing this to our attention, we hope to hear from you soon.
Staff member prevented access to restroom during an urgent situation.
Business reply on Google
We regret to hear you had such a poor experience during your last visit, Sabrina. Please be sure to make this issue known to our club's manager, as they are the best point of contact for any issues regarding our staff's conduct. You can reach them at (980) 380-3010 on weekdays from 9 AM to 4 PM.
The gym opened ten minutes late on two separate occasions.
Business reply on Google
Hey there, Daniel! We never want anyone to have a negative experience at our clubs, and we're disheartened to hear about your experience with our club not being open on time. We certainly understand your frustration! If you have not done so already, please reach out to our club manager directly, as they are the best point of contact to address in-club concerns. You may reach them either by visiting our club or by giving the club a call at (980) 380-3010. If the club manager is not available, please be sure to ask when they will be, so that you may speak with them directly. Thank you, and have a great day!
Front desk staff was rude and delayed assistance with membership perks.
Business reply on Google
We're concerned to hear about this. We only want our members and visitors to have a pleasant and helpful experience when interacting with our staff! If you have not already done so, please don't hesitate to reach out for club management regarding any issues with service. Your satisfaction is very important to us!
business closed shortly after opening and refused to provide a refund
Business reply on Google
We're sorry for the inconvenience, Brandon. Unfortunately, we had to temporarily close for a sudden maintenance repair, but we hope to be open again very soon. We appreciate your patience, and look forward to seeing you at any one of our very near locations. Please keep tuned to this page for updates: https://www.planetfitness.com/gyms/charlotte-rozzelle-crossing-nc.
gym was unexpectedly closed without prior notification to members
Business reply on Google
Hey friend! We are currently closed for maintenance repairs. We are working diligently to reopen soon! Please check back for updates here: https://www.planetfitness.com/gyms/charlotte-rozzelle-crossing-nc
Gym closed unexpectedly without prior notification to customers.
Business reply on Google
Hey friend! We are currently closed for maintenance repairs. We are working diligently to reopen soon! Please check back for updates here: https://www.planetfitness.com/gyms/charlotte-rozzelle-crossing-nc
The gym failed to open on the advertised date.
Business reply on Google
Thank you for your feedback. We understand your frustration. Please stay tuned to our website for updates on when our club opens: https://www.planetfitness.com/gyms/charlotte-rozzelle-crossing-nc