Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business is accused of being dishonest.
Employee gave the user's reserved hydromassage bed to another customer
Poor facility maintenance, hygiene issues, and insufficient gym equipment.
Business reply on Google
Your experience is disheartening to hear, Nelson. We advise speaking with the manager on your next visit to address your concerns. For further assistance, you may email us at: [email protected]
Staff provided poor customer service and appeared unprofessional.
Business reply on Google
Hi friend! We’re saddened to hear this. Please email [email protected] and let us help make it right.
The locker room has an unpleasant odor affecting the workout area.
Business reply on Google
This certainly isn't the way we want our members to feel. We always want our members to be able to gym confidently and comfortably! We kindly ask that you request to speak with our club manager as soon as you can, as they will be able to address any cleanliness concerns you have.
unsanitary cleaning practices and dangerous club entrance access
Business reply on Google
This certainly isn't the way we want our members to feel, Karla. We always want our members to be able to gym confidently and comfortably! We kindly ask that you request to speak with our club manager as soon as you can, as they will be able to address any concerns you have. Thanks for bringing this to our attention! planetfitness.com/gyms/charlotte-central-ave-nc
The gym facility is overcrowded and lacks sufficient space.
Business reply on Google
Hi there, friend. We understand that sometimes our clubs can get busy with members checking in for their workouts, and thankfully we have something that just might help you! Be sure to check out the Crowd Meter on your PF app or your home club's webpage! The Crowd Meter will show you when your club usually sees fewer or more member check-ins during each operating hour throughout the week! We hope that this useful tool will help you find the best times to stop by our Planet!
The gym is unsanitary and overcrowded due to non-member access.
Business reply on Google
Hi Rhea, we only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team so your concerns can be addressed accordingly. Thank you!
potholes in the parking lot pose safety and vehicle damage risks
Business reply on Google
Hi there! We regret to hear this! If you haven't already, we kindly ask that you reach out to our club manager with your concerns. Our club manager may also provide you with the contact information for property management so your concerns can be addressed accordingly. Thank you!
unauthorized charges exceeding the agreed monthly membership fee
Business reply on Google
Thank you for your review, Jesus. Please reach out to our management team with any billing questions for further assistance.
Staff locked customer inside the gym without warning before closing
Lack of security measures led to vehicle theft in parking lot.
The men's restroom is consistently unsanitary and poorly maintained.
Business reply on Google
We're concerned to hear about this, David. If you haven't already done so, please don't hesitate to reach out for staff or management during your visits if you ever encounter any persisting sanitation issues around our club going forward. Your safety and satisfaction are very important to us!
Gym members lack proper equipment etiquette and management is unhelpful.
Business reply on Google
We regret to hear this, Joe. If you haven't already done so, please don't hesitate to reach out directly to staff or management if you encounter any issues with other gym-goers during your visits. We certainly want all our members and visitors to practice gym etiquette here at our Planet!
multiple vehicle break-ins occurred in the gym parking lot
Business reply on Google
Hi Christina, thank you for bringing this to our attention. Unfortunately, we do not have responsibility over the parking lot as it falls under the responsibility of the plaza's management group. We suggest reaching out to them directly and discussing this issue with them. Thank you and we hope to see you soon!
Staff refused to change the television channel for a member.
Business reply on Google
We never want our visitors or members to have a less-than-stellar experience at our Planet, Julio. We'd appreciate it if you could take the time to reach out to our club's management team, the next time you are in, so your concerns can be addressed accordingly. We appreciate you bringing this to our attention and look forward to making your next visit a better one! Have a great day! 💜
The gym is not open 24 hours as expected.
Business reply on Google
¡Hola Glen! Lamentamos cualquier inconveniente. Puedes chequear nuestras horas de funcionamiento actualizadas en nuestra página web en español: https://www.planetfitness.com/es/gyms/charlotte-central-ave-nc
The gym facility is unsanitary and equipment is broken or unsafe.
Business reply on Google
Hey, Danielle. We appreciate you reaching out to us. Even if we are disheartened to hear your aforementioned concerns. Would you mind sending us an email? We are at [email protected]. We would like to further discuss this staff concern.
The gym facility is dirty with broken equipment and poor maintenance.
Business reply on Google
Thank you for your feedback, John. If you have any suggestions on how we can improve our club, please reach out to our management team for further assistance.