Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Lack of accessible restroom facilities during gym renovations
Facility upgrades causing excessive dust and lack of air conditioning.
Business reply on Google
Hi, Rissa. We want every member to feel confident and comfortable every time they come in. When you have a moment, please reach out to the club manager so they can help make things right and make sure your next workout is the best it can be!
The gym failed to open at the scheduled time.
gym equipment remains broken and unrepaired for over a year
Business reply on Google
We're sad to hear this, Cristal, and want to ensure you have the equipment you need for your fitness journey! Please email us at [email protected] with a link to your review and any additional details, so we can learn more.
The gym facility lacks air conditioning during operation.
Business reply on Google
We're sad to hear that our club is just a bit too warm for you, Nunuu. Please know you can always contact our management team to let them know. We try to keep it at a comfortable temperature for everyone in our club and appreciate feedback from members like you!
gym equipment and televisions are non-functional for an extended period
Business reply on Google
Hey D, thank you for your feedback! We always aim to keep our equipment in top shape. Please bring these issues to the attention of our club manager so they can work to find a solution. Thank you and we hope to see you again soon!
Inconsistent staff policies, poor facility maintenance, and missing gym equipment.
Business reply on Google
Hi, Christian. This certainly isn't the way we want our members to feel. We always want our members to be able to gym confidently and comfortably! We kindly ask that you request to speak with our club manager as soon as you can, as they will be able to address any cleanliness concerns you have.
lack of equipment management and enforcement of gym etiquette
Business reply on Google
Hey there, Lisa! Thanks for reaching out! We expect all members to help maintain our Judgement Free, welcoming, clean, and safe environment. While we do not set time limits on equipment, if you notice that our Rules of Thumb guidelines/club policies are not followed, please do not hesitate to speak with our club manager for the best assistance. Thank you! planetfitness.com/about-planet-fitness/customer-service
Staff enforced incorrect dress code policy and failed to maintain facility
Business reply on Google
Hi, Biliques. Providing a welcoming and comfortable fitness experience is extremely important to us and we truly never want our members to have a negative impression of our clubs. The best point of contact, especially about staff concerns, would be the manager.
The gym facility is not sufficiently clean.
Business reply on Google
Hi Wesam, we regret to hear about your experience. We suggest speaking to the club manager about the shower water temperature and cleanliness as your first point of contact. They are best equipped to address your concerns. Thank you for bringing this to our attention!
Customer wallet was stolen while visiting the gym facility.
Business reply on Google
We always want to provide our members and guests with a stellar customer experience at our club, friend! Please email us, at your earliest convenience, with a link to this review for context, at: [email protected]. We look forward to hearing from you!
The gym refused to honor the advertised day pass.
Business reply on Google
Thank you for sharing your feedback with us, Jayden, although we regret to hear this! We only want to provide you with a stellar customer experience at our Planet, and we'd appreciate it if you could reach out to our club's management team, so your concerns can be addressed accordingly. Thanks again!
Front desk staff was rude and demanded a profile photo.
Business reply on Google
We never want our visitors or members to have anything less than a stellar experience on our Planet, Christina! It is unfortunate to hear this, and we would appreciate it if you could take the time to reach out to our management team, Monday through Friday, from 9:30 a.m. to 4:00 p.m., so that your concerns can be addressed accordingly. We look forward to making your next visit a better one!
Staff failed to offer a membership to a potential customer.
Business reply on Google
Hi there, friend. We are saddened to hear about your recent visit. Please know that since our clubs are independently owned and operated, the acceptance of day passes will vary by club. At your earliest convenience, please feel free to reach out to the club's manager, as they will be the best point of contact to address any issues or concerns that you may have. Thank you very much!
Manager denied gym access due to an outstanding account balance.
Staff lack consistent information and the environment is not inclusive.
Business reply on Google
Thank you for your feedback, Tamera. We're sad to hear this, as we always want to provide a welcoming environment for all of our members. Please feel free to reach out to our management team regarding your experience for further assistance.
Gym equipment is broken and poses a safety hazard to members.
Business reply on Google
Oh no, Myesha! That's certainly not what we like to hear from our valued members. We strive to provide an overall exceptional experience for everyone, while maintaining a clean environment. Please don't hesitate to bring your concerns to management's attention - they'd gladly chat with you. We truly hope that you will change your mind, as we enjoy having you a part of the PF family. Either way, we wish you the best on your fitness journey!
Multiple treadmills remain broken for extended periods of time.
Multiple gym machines are out of order and not maintained
Business reply on Google
We certainly don't want any of our members to feel this way while in our Planet, Alexis. We strive to provide working and functioning equipment at all times. We encourage you to reach out to the management team and they'll gladly address your concern right away. We hope that your next visit to our Planet is a great one!
Gym equipment is frequently broken and maintenance is neglected by staff.
Business reply on Google
Our clubs strive to deliver a welcoming, customer service driven experience at all times and never want to hear that anyone is feeling this way. We always want you to get the most out of your time in a clean, well-maintained environment. We appreciate you reaching out and sincerely hope you'll give the team here another chance to change your impression. Club management will want to hear from you and we encourage you to connect with them directly to share your experience. They will value the opportunity to address any concerns you may have.