Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Lack of security and lighting leads to frequent vehicle vandalism.
Business reply on Google
Thank you for your feedback. Since we do not have jurisdiction over the parking lot, we recommend reaching out to the owner of the plaza that hosts us with any concerns about it.
Customer was unfairly banned due to inaccurate account information and staff errors.
Personal trainer occupies gym space preventing other members from using equipment.
Business reply on Google
Thank you for your feedback, Tim. Please reach back out to our management team with any further concerns.
Staff were confrontational and unprofessional toward a member.
Business reply on Google
We are disheartened to hear about this matter, Cynthia, and always want you to feel welcome and comfortable at our club. Please email us (including a link to your review and any additional details) at: [email protected], so we can learn more about your experience.
frequent vehicle break-ins and lack of security in parking lot
Business reply on Google
We are saddened to hear this, friend, as the safety of our members and guests is incredibly important to us. If you have not already, please be sure to share your concerns with your home club's manager at your earliest convenience, as they will be the best point of contact to address them and assist you. Thank you very much.
Lack of security and surveillance led to vehicle break-in and theft.
Business reply on Google
Hi, Mariana. We never want our members to experience theft or vandalism while at our club. Unfortunately, PF does not have jurisdiction over the parking lot, so if you haven't already, please file a police report so that our club manager can cooperate with investigation that takes place. We also recommend reaching out directly to the property manager of the shopping center with any parking lot safety concerns.
frequent vehicle break-ins in the parking lot due to lack of security
Business reply on Google
Hi, Amia - Please email us at [email protected] with a copy of this review, so we can take a closer look into this. Thank you!
The gym and locker room are dirty and poorly maintained.
lack of security in parking lot and poor facility maintenance
Frequent vehicle break-ins and theft occurring in the parking lot.
Business reply on Google
Hello! We'd like to look into this further. We'd appreciate if you could email us directly at [email protected], so we can gather more information to better assist you! Thank you for bringing this to our attention!
Tanning bed equipment is broken and has not been repaired.
Business reply on Google
Hi, friend! Thank you for taking the time to inform us of this issue. Please know we take your concerns very seriously, as our members' safety and satisfaction are most important. If you haven't already, please speak to our club manager directly as they would be best equipped to rectify this, or maybe even provide you with an ETA for when it will be fixed. Thank you. https://www.planetfitness.com/gyms/chicago-hyde-park-il
Staff failed to assist with account transfer and cancellation procedures.
Business reply on Google
We hope your issue was rectified and encourage reaching out to manage to expand on your experience should you feel he need.
Membership was canceled and rate increased after location changed ownership.
The gym facility is extremely dirty and poorly maintained.
Business reply on Google
Hi there, Janyse. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding your experience detailed here? Please include the contents of your review here within your email as well. We hope to hear from you soon.
gym equipment has remained broken for six months
Business reply on Google
Hi there, Monay. Please know that we take any broken equipment concerns seriously as our members' safety is a top priority. If you haven't already, please reach out directly to our club manager as they are best equipped to rectify this, and may be able to provide you with more details regarding repairs. We appreciate your concern and outreach.
The gym facility is consistently dirty and lacks proper cleaning management.
Business reply on Google
We're concerned to hear about this. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding these issues? Please include the contents of your review here within your email as well. The sanitation of our club and the satisfaction of our members are very important to us.
Broken equipment and poor cleanliness causing safety hazards for members.
Business reply on Google
Hi Janette, This certainly isn't the experience we strive to provide, and we appreciate you sharing your feedback. Please be sure to bring this to the attention of your club manager, so they can address any concerns regarding club cleanliness or broken equipment accordingly. The safety of our members is always of the utmost importance, and we appreciate your patience with us!
The gym facility is unsanitary with filthy and sticky floors.
Business reply on Google
We're concerned to hear about that, Danielle. If you haven't already done so, please never hesitate to contact staff or management to bring any sanitation issues to their attention. The safety and satisfaction of our PF family are most important to us!
The gym facility is extremely dirty and unsanitary.
Business reply on Google
Hi there, friend. We are disappointed to hear about your experience, as we strive to provide a clean and welcoming environment for all our members and visitors. We'd like to invite you to email us at: [email protected], so that we can look into this further. In your email, please include a copy of your review for context purposes. Thank you for bringing this to our attention, we hope to hear from you soon.
Gym failed to open on time and lacks basic maintenance supplies.
Business reply on Google
Thank you for taking a moment to share your feedback with us, although we're disheartened to hear of this, Malcolm! We take your concerns very seriously, as the satisfaction of our members is most important to us. If you haven't already, we encourage you to bring this to the attention of your club's general management team, so that any necessary action(s) can be taken to provide our members with a better experience moving forward. Thank you in advance for your time!