Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor gym layout and non-functional bathroom facilities for several months.
The gym is messy with broken restrooms and unhelpful staff.
The facility is unclean and the manager is rude.
Restrooms and showers have been out of order for one week.
Facility remodeling has left the gym without functional indoor restrooms.
Business reply on Google
We are saddened to hear about your visits, and we'd like to invite you to email us at: [email protected], so that we can look into your concerns in further detail. In your email, please include a copy of your review for context purposes. Thank you very much, we hope to hear from you soon.
Lack of bathroom facilities and limited services during gym remodeling
Business reply on Google
Hello! We'd like to look into this further. We'd appreciate if you could email us directly at [email protected] with a copy of your review, so we can gather more information to better assist you! Thank you for bringing this to our attention!
The gym toilets are frequently out of order.
Business reply on Google
This is disheartening, Miracle. Please speak with the manager on your next visit to address your concerns. For further assistance, email us at: [email protected]
Gym renovations caused lack of water access and unusable facilities.
Business reply on Google
Thank you for your feedback, Jason. Feel free to reach out to our management team for updates on our renovations.
Staff enforced inconsistent dress code policy regarding footwear.
Business reply on Google
We're sad to hear that you're not enjoying your workouts with us, Christian. It's understandable that this application of our policies may be an inconvenience to you, but please know we enforce our rules on closed toed shoes for your wellbeing. We would greatly appreciate you sharing your thoughts with our club's manager directly the next time you visit. We want them to take your perspective into consideration when the time comes for our next round of upgrades. Please reach out to them at our front desk on weekdays from 9 AM to 4 PM when they're available.
Staff members are bullying and gossiping about gym customers.
Business reply on Google
Thank you for sharing your feedback with us, Milly, although we regret to hear this. At PF, we strive to provide an inclusive, friendly, convenient, and affordable gym environment, and we take claims such as yours very seriously. We would appreciate it if you could email us (including a copy of your review and any additional details) at [email protected], so we can learn more details regarding your feedback. Thanks again!
Inadequate shower water temperature and unfair membership cancellation.
Manager exhibits poor customer service and unprofessional attitude toward guests.
Business reply on Google
Hi, friend! We appreciate you reaching out about your concerns. We'd like to look into this further. Please email us at [email protected]. Thank you!
The gym bathrooms are consistently dirty and have slippery floors.
Business reply on Google
Hey there, Pablo! First, thank you for choosing our Planet to be a part of your fitness journey, and for being a Black Card member! We certainly never want anyone to have a negative impression of any of our clubs. If you have not already done so, please reach out to our club manager to address your sanitation concerns, as they are the best point of contact to take any appropriate action. You can do so either on your next visit to our club or by giving our club a call at (773) 359-2300.
Staff failed to explain membership fees and cancellation policies during sign-up.
Business reply on Google
Hey there, Aja. We don't want any of our members to feel this way while in our Planet. Please note that we do our best to explain all fees and policies with all of our members. The annual fee is tied to all of our memberships and it's a non-refundable fee. Per your membership agreement, you can cancel your PF account by either filling out a cancellation request in your home club or by sending them a certified letter of cancellation. If you have any other questions, don't hesitate to reach out to the management team at your home club or feel free to reference back to your membership agreement. We hope that you'll give us another chance as we love having you in our Planet. Thanks!
Staff failed to provide orientation or promised membership items.
Business reply on Google
Hi Azucena, we'd love to get you all set up. Stop by the front desk and speak with a manager. We'll show you around our Planet and answer any other questions you may have. Thanks for bringing this to our attention!
The gym facility was dirty and staff were unhelpful.
Business reply on Google
This doesn't sound right, J! We clean out clubs from top to bottom and strive for all of our members to feel comfortable while on our Planet. Feel free to alert management if you think we missed a spot or if you have any other questions or concerns!
Staff lack equipment knowledge and gym etiquette is poorly enforced.
The gym does not provide scales for member use.
unprofessional staff, cleanliness issues, and discriminatory behavior
The gym facilities are dirty and poorly maintained.