Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessively loud music with profanity disrupts the workout environment.
Business reply on Google
Thank you for sharing your feedback. We encourage you to connect with your club’s management team so they can address your concerns and work toward a better experience. We appreciate you bringing this to our attention!
insufficient cleaning supplies and poor bathroom hygiene standards
Business reply on Google
Thanks for the feedback. This certainly doesn't sound like the clean and comfortable experience you'd expect from us. We recommend contacting our club manager to bring any cleanliness issues to their attention.
Staff member is constantly bothering gym members during their workouts.
Business reply on Google
We only want you to have a great experience with us, Frainisbel. Please email us (including a link to your review and any additional details) at: [email protected], so we can learn more about your concern.
Gym equipment and stair masters are broken at this location.
Business reply on Google
We’re saddened to hear this, as equipment availability and maintenance are very important to us. We recommend connecting with the club manager, so they can review the machines and address any repairs needed. We look forward to making your next visit a more positive one, Noemi.
Customer wallet stolen from locker and staff provided no assistance.
Business reply on Google
We're concerned to hear about this, Jonathan. While PF is not responsible for any lost/stolen items, we're more than willing to cooperate with local authorities if you intend to file a police report. If you have any questions, please don't hesitate to contact the club and reach out for management.
unauthorized charges after account cancellation and poor staff service
Business reply on Google
We're concerned to hear about this. If you've been experiencing any cancellation issues, please don't hesitate to visit or contact the club and reach out for management to let them know in further detail. Thank you.
Lack of hot water and poorly maintained gym equipment.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Additionally, you can update our Social Media Response Team on the conversation by contacting them at [email protected]. Please include a link to this review, so they will have context for your message.
Unsanitary shower conditions and inappropriate behavior in the locker room.
facility has broken air conditioning and visible water leaks
Business reply on Google
Hi kenia, We're so sad to hear you feel this way! We definitely want to ensure a comfortable workout space for our members, and your feedback is important to us. Please kindly follow up with our management team directly if you haven't already done so, and they will be able to best address any overall club concerns, and provide you with additional information regarding club repairs. Your feedback is important to us.
Building maintenance issues include leaking, mold, and broken air conditioning.
Business reply on Google
Hi, Brithany! Thank you for taking the time to inform us of this issue. Please know that we take our members' concerns very seriously, as our members' safety is the most important. Please don't hesitate to send us an email at [email protected] with the information regarding your review and any other details about your experience that you would like to share. In order to provide context, kindly attach a screenshot or link to your review. Thank you!
Gym lacks air conditioning and has multiple broken exercise machines.
Business reply on Google
Hi, Ximena - Please email us at [email protected] with a copy of this review, so we can take a closer look into this. Thank you!
Insufficient quantity of 10 to 25 pound dumbbells available.
Business reply on Google
Thank you for your feedback, CJ. Feel free to reach out to our staff with any concerns about the behavior of other members.
Facility maintenance issues including leaking ceilings, broken lockers, and rusted…
Business reply on Google
We are saddened to hear this, Kevin, and we'd like to invite you to email us at: [email protected], so that we can look into your concerns in further detail. In your email, please include a copy of your review for context purposes. Thank you very much, we hope to hear from you soon.
Gym equipment is broken and facilities are poorly maintained.
Business reply on Google
Hi there, friend. We'd like to look into your concerns in further detail. At your earliest convenience, please email us at: [email protected]. In your email, please also include a copy of your review for context purposes. Thank you very much, we hope to hear from you soon.
Staff member was rude and made the customer feel targeted.
Business reply on Google
Hello Ilario, we only want to provide you with a stellar customer experience at our Planet! In order to have any further concerns or questions resolved about the staff please reach out to our club manager, so they can be addressed accordingly. Thank you for your feedback, have a great day.
Gym equipment is broken and the facility is not kept clean.
Business reply on Google
Hey Vanesa. We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Gym lacks heating, has leaking roof, and broken equipment.
Business reply on Google
Hi, there! We strive to ensure that our club is a safe and comfortable environment, and we're committed to ensuring all broken equipment/machines are fixed in a timely manner. We would like the opportunity to address these concerns accordingly. On your next visit please share your experience with our club manager, so they can look into your concerns, and follow up on all issues promptly. We appreciate your honest review and for taking the time to get in touch, as your experience is important to us!
Gym denies out of state members access to tanning facilities.
Business reply on Google
Hey, Seth! You can tan only as often as allowed by applicable law, but not more than once every 24 hours. Please don't hesitate to reach out to management if you have any questions or concerns. You can also view our policy page here: https://www.planetfitness.com/about-planet-fitness/planet-fitness-policies
facility has black mold and poor maintenance of air systems
Business reply on Google
We regret to hear this, Aasia, as this is certainly not how we want any of our members or visitors to feel about our club. At your convenience, please email us (including a copy of your review and any additional details) at [email protected], so we can guide you in the right direction. Thanks!
unrepaired roof leak creates a slip and fall hazard
Business reply on Google
We regret to hear this, Stacey! At your convenience, please email us (including a copy of your review and any additional details) at [email protected], so we can learn more regarding your experience.