Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff interrupted a workout to address a weighted backpack.
Business reply on Google
Please feel free to share your experience and concern with club leadership directly when you have the time and opportunity.
The gym is overcrowded with limited space and equipment availability.
Business reply on Google
Hi, Cesarito. We're disheartened to see that you find our club to be a bit too crowded. You can always check our Crowd Meter prior to visiting to see how busy our club is, but please do not hesitate to reach out directly to our club manager as they can best address any further concerns with our crowd and equipment availability.
gym equipment cleaning supplies are frequently unavailable for members
Insufficient and broken stair master equipment at the gym
Business reply on Google
We regret any inconveniences, Ana! If any equipment or facilities are ever in need of repair/replacement at our club, our management team always strives to place orders for them ASAP. Please don't hesitate to reach out for club management if you'd like to ask for a potential ETA on repair/replacement!
Staff members were unprofessional and inattentive to customer needs.
Business reply on Google
We're sad to hear your experience fell short, Rodolfo. If you had any concerns involving our team, we encourage you to speak with our club manager so we can address it properly. Your feedback matters, and we appreciate you sharing it.
multiple vehicle break-ins occurred in the gym parking lot
Business reply on Google
We truly regret to hear this, Julieth! While we don't have jurisdiction over the parking lots at our clubs, we recommend that you reach out to the plaza's owner and file a police report. We hope that any belongings of yours are safely returned.
Staff member was rude and unprofessional during a phone call.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Additionally, you can update our Social Media Response Team on the conversation by contacting them at [email protected]. Please include a link to this review, so they will have context for your message.
Insufficient parking availability due to unauthorized individuals occupying spaces.
Business reply on Google
While we don't have jurisdiction over the parking lots at our clubs, we recommend that you reach out to the plaza's owner and expand on your concerns.
General manager refused to accommodate medical equipment storage needs.
Business reply on Google
Hi there, Seth. We strive to be as accommodating as possible to our members with medical needs, and regret to hear about the issues you've encountered with management. Please reach out to us directly so that we may take a closer look into this: [email protected]. Thank you for bringing this to our attention.
Staff member exhibited discriminatory behavior and provided unhelpful customer service.
Business reply on Google
Hey Deliverance, we’re disheartened to hear about your experience. It’s important to us that every member feels heard and respected. We encourage you to speak directly with your club manager so they can address your concerns and work towards a resolution. Thank you for your feedback, and we hope to see you again soon!
Members hogging equipment and failing to clean sweat off machines.
Business reply on Google
We regret to hear about your experience at our facility with other members, Tony. This certainly isn't the environment we strive to provide anyone, and we're saddened to hear about our staff's response. Could you reach out to us directly with more details so that we can take a closer look into this matter for you? [email protected] Thank you for bringing this to our attention.
Customer vehicle was stolen from the business parking lot.
Business reply on Google
We regret to hear that this happened to you, Celia. If you haven't already, we encourage you to file a report to the police, and our club will be happy to comply with any ongoing investigations.
Personal items were stolen from a locker during the day.
Business reply on Google
We regret to hear about your experience, Jeremiah. We never want our members to experience theft or loss at our club. Unfortunately, we are not responsible for stolen belongings in the locker rooms. We sincerely regret that this has been your experience and any inconvenience this may have caused you. We never want our guests or members to feel unsafe along with their valuables.
gym members monopolize equipment and ignore proper gym etiquette
Business reply on Google
Hey, Michael. We would like to offer a solution to the volume issue you are having. On our app we have something called the "Crowd Meter". it allows you to see the amount of people in the club at a given time. If you have not already downloaded it, this is the link to our app. https://planetfitness.app.link/download