Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor facility maintenance, broken equipment, and inattentive staff at gym location.
Business reply on Google
We're saddened to hear this! This certainly doesn't sound like the positive experience you'd expect at our club. We do our best to make it a comfortable and clean space for all our guests. We suggest contacting the club manager to bring these issues to their attention. We are always willing to listen to helpful feedback. 💜
Membership cancellation failed and unauthorized charges continued after the request.
Business reply on Google
Hi Mario! We’d like to assist you. Please email [email protected] so we can follow up directly.
Multiple gym machines and televisions are frequently out of order.
Business reply on Google
Hi, Sheldon! Thank you for taking the time to inform us of this issue. Please know we take broken equipment concerns very seriously, as our members' safety is most important. If you haven't already, please speak to your club manager directly as they would be best equipped to rectify this, or maybe even provide you with an ETA for when it will be fixed.
unprofessional staff behavior and insufficient, poorly maintained gym equipment
Unsanitary bathroom conditions and lack of available equipment cleaning supplies.
Business reply on Google
Our members play an important role in helping us keep our clubs clean and safe, friend. We ask our members to do their part and Be Cleansiderate™. If you have any concerns about another member not picking up after themselves or not following our Rules of Thumb guidelines/club policies, please do not hesitate to reach out to a member of our management team, so this can be addressed accordingly. Thanks.
Manager fails to respond to multiple communication attempts regarding club transfer.
The gym equipment has not been upgraded in two years.
Business reply on Google
Hi there, friend. Thank you for taking the time to share your feedback. We are always open to hearing recommendations from our members and guests on how we can further enhance their experiences at our Planet! Your home club's manager will be the best point of contact to address any suggestions you may have. Feel free to reach out to management at your earliest convenience, and let them know how we can improve your PF experience! Thank you very much, and thanks for being a valued member of our PF family! We look forward to hearing from you soon!
inconsistent facility cleanliness and poor shower water pressure
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet, and we're saddened to hear you feel this way, Wesam. We'd appreciate it if you could reach out directly to our staff or management team in the club so that your concerns can be addressed accordingly. We want to ensure you have the best experience possible!
The gym is dirty and equipment is frequently out of order.
Business reply on Google
Hi, Alnisa. If you haven't already done so, please never hesitate to contact staff or management to bring any issues and concerns to their attention. The safety and satisfaction of our PF family is most important to us!
Excessive wait times due to inefficient and slow staff service.
Business reply on Google
We're sad to hear that our staff weren't very attentive to your needs today, Carla. This isn't the kind of experience we want for our members when they grace our doors. We hope you'll move forward and share your concerns with our management team directly, so that they can speak with the offending staff about their conduct today. Please reach out at our front desk on weekdays from 9 AM to 4 PM when they're available. Thank you.
Equipment is broken and the facility is not kept clean.
Business reply on Google
That certainly isn't the kind of experience we strive to provide here at our Planet, Tamika! If you haven't already done so, please never hesitate to reach out for management during your visits if you ever encounter any persisting sanitation or equipment issues around our club going forward. Your safety and satisfaction are very important to us!
Front desk staff displayed unprofessional and biased behavior toward customers.
Business reply on Google
Hi, Jill. We are saddened to hear about your experience, as we strive to provide legendary customer service to all our members and visitors. If you have not already, please be sure to bring this to the attention of your home club's manager at your earliest convenience, as they will be the best point of contact to address your concerns and assist you. Thank you very much.
Front desk staff member was rude and made the customer uncomfortable.
Business reply on Google
We regret to hear about this, Asia, as we certainly always strive to provide friendly and respectful service for our members and visitors. That being said, we do indeed ask gym-goers not to wear any open-toe and/or loose fitting shoes within our club to minimize risk of accident/injury. We hope you understand!
Business charged unauthorized late fees after a system malfunction.
Business reply on Google
Hey, there! Thank you for reaching out. If you have questions or concerns related to billing, please contact our club manager here: https://www.planetfitness.com/gyms/chicago-chatham-il. If you continue experiencing issues, please don't hesitate to email us at [email protected]. Thank you!
Employee failed to maintain cleanliness and turned off lights prematurely
Business reply on Google
Thank you for your great 5-star review, Deidre. We strive to provide excellent customer service, a variety of great equipment, and a clean environment, so we're glad we're hitting the mark and that Genet is going above and beyond! Don't forget to check out our free PF App: https://planetfitness.app.link/download. We have tons of great workout videos, Touchless Check-in, our Crowd Meter to see how busy the club is, and more!
poor management interaction led to desire to cancel membership
Business reply on Google
We're glad to hear it, Mars! Thanks for the great feedback!
The gym showers consistently fail to provide hot water.
Business reply on Google
We absolutely understand how frustrating this must be, Shwanna. As a valued member of the PF family, we always want you to feel welcome in our club. Have you spoken to the gym manager? The reason we ask you to talk to the gym manager is that they would be the best point of contact in regard to what is physically happening at the gym(amenity concerns, gym cleanliness, etc.). We most certainly would want our gym manager made aware so that they can start doing whatever is necessary to keep you and all our members satisfied with the service and amenities that PF is known for! If ever you need to get in contact with your club manager, you can always give them a call at (773) 488-8848 or if you stop by the front desk, leave your contact information and request a call back from your club manager!
The gym equipment and facility are consistently dirty and unorganized.
Business reply on Google
We thank you for making us your trusted fitness partner, Alexander! At PF, we strive to provide a clean and friendly gym environment for everyone. If you see something out of line with that, please let our friendly staff know! They will be more than happy to help make sure all members are following our cleaning standards!
Multiple gym lockers were vandalized and locks were cut off.
Business reply on Google
Thank you for your feedback, Brenda. The safety of our members is our top priority. Please reach out to our management team regarding your concerns.
unexpected membership fees and cancellation charges
Business reply on Google
Hi, Omar. Initial payment will include the startup fee ($0-59 depending on the promotion), prorated membership fees (all members are billed on the 17th of each month, so this will cover your fees until then), and any applicable taxes. Our full schedule of fees, including our $39 annual maintenance fee, is outlined on our website as well as the membership agreement you must sign at initiation. A $58 buyout fee only applies to memberships with a 12-month commitment that are cancelled before the agreement is fulfilled.