Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member displayed poor attitude and customer service
Business reply on Google
Hi, Nikki. Providing our guests with friendly and professional service is a top priority at PF, and it's disheartening to learn about your recent experience. Please reach out directly to our club manager with more details, as they can best address any issues you've encountered with a member of our staff.
Personal trainer refused a session while performing cleaning duties
The gym bathrooms are not cleaned regularly.
Lack of handicap parking enforcement and signage at the gym.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Manager refused to provide security footage after vehicle was damaged.
Business reply on Google
Hi there, Isaac. Please note that our club managers do not have the jurisdiction to release security footage under any circumstances, unless upon request of local authorities. Please do not hesitate to file a police report if you have not already done so. Thank you.
Inadequate hot water and poor bathroom hygiene at the facility.
Business reply on Google
We regret to hear about this, and we'll certainly take this into consideration, Alexander. If you hadn't already done so, please never hesitate to reach out to staff or management if you ever encounter any issues with our showers or sanitation during your visits. The satisfaction of our members and visitors is very important to us!
Gym equipment is poorly maintained and missing parts.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet, Jennifer! We'd appreciate it if you could reach out to our management team, so your concerns can be addressed accordingly. Thank you!
Vehicle break-in occurred due to inadequate security measures at the gym.
Business reply on Google
Thank you for your feedback. Since we do not have jurisdiction over the parking lot, we recommend reaching out to the plaza that hosts us regarding any concerns about it.
unauthorized recurring charges and unhelpful staff regarding membership cancellation
Business reply on Google
We always want to provide our members with a stellar customer experience at our club, Angelina! Please email us, at your earliest convenience, with a link to this review for context, at: [email protected]. We look forward to hearing from you!
Employee exhibits rude behavior and discriminatory treatment toward female members.
Business reply on Google
We're disheartened to hear this, Mirella! We never want our members or guests to have a less-than-stellar experience at our Planet or a negative impression of our staff. If you haven't already, we kindly ask that you reach out to our club manager and let them know of your experience and any staff-related concerns you may have. Our club manager is the best point of contact to address your concerns in a timely manner. Thank you for this important feedback!
Staff were rude and the gym refused a membership refund.
Business reply on Google
Thank you for bringing this to our attention, Martha! We are very concerned to hear about your experience as it does not sound like the kind we strive to provide for our members. Please email us at your earliest convenience at [email protected] with a screenshot of your review attached so that we can look into this further.
Staff refused to honor valid membership and guest pass access.
Business reply on Google
Hey there, friend! Thank you for reaching out and bringing this to our attention. We're saddened to know of your experience, please email us at your earliest convenience at [email protected] as we would like to look into this for you. We regret any inconvenience this may have caused and look forward to hearing from you, Arice!
Unexpected late fees charged without prior notification to the customer.
Business reply on Google
We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate it if you could take the time to reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Overcrowding, broken equipment, and poor cleanliness due to summer program students.
Business reply on Google
Hey there, Stephanie! This certainly doesn't sound like to stellar experience we strive to provide at our Planet. We want all our members and guests to be able to workout comfortably and safely in our clubs. While we are saddened to hear of your experience, we appreciate you bringing this to our attention. If you have not done so already, please reach out to our club manager, as they are the best point of contact to address your concerns and take any appropriate action moving forward. You may speak with the club manager directly either by visiting our club or by calling the club at (214) 391-2000. Additionally, you may also submit your feedback to our Member Services Team: planetfitness.com/about-planet-fitness/contact-us. They will be able to look into your concerns and take any necessary action moving forward. Follow the link above, select your home club and scroll down to complete the contact form rather than following the link to the survey, as this will not reach the Member Services Team. You can also request to hear more of the music you love by downloading the Rockbot App: https://rockbot.com/groups/planet-fitness! Feel free to ask our club manager about it today. Thank you!
The gym does not enforce mask-wearing policies for members.
Business reply on Google
Hey Kameron. We appreciate you reaching out to us. Even if we are disheartened to hear it. We would like to hear a bit more about your mask concerns if you do not mind. You can reach us at [email protected]
Staff provided incorrect membership information and refused to resolve the issue.
Business reply on Google
Hi there! Thank you for bringing this to our attention. We would like to go into more detail about your experience at our club. Please, send us an email at [email protected]. Your feedback is important to us!
The gym is dirty with disorganized equipment and lacks health protocols.
Staff enforced dress code policy after allowing customer to begin workout
Business reply on Google
Melissa, this is absolutely not the experience we want to provide our members with. While jeans are not allowed in our Clubs for safety reasons (they can get snagged on equipment and are a heavier fabric) we still want to make sure everyone gets a great customer service experience at our Planet. We appreciate you bringing this to our attention so we may investigate further, and we hope you continue to be a loyal member at our Planet.
The gym facility is infested with roaches and is unsanitary.
Business reply on Google
Our clubs strive to deliver a professional, customer service driven experience at all times and never want to hear that anyone is feeling this way. We always want you to get the most out of your time in a clean, well-maintained environment. We appreciate you reaching out and encourage you to connect with club management directly to share your experience. They will value the opportunity to address any concerns you may have.
Staff provided inconsistent information and displayed unprofessional behavior regarding…