Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff denied entry to member's daughter due to age policy
Business reply on Google
Thank you for your five-star review, Luis! It's a pleasure to know that you've enjoyed being at our Planet. Hope to see you again soon!
Staff admitted to potentially stealing items left behind by gym members.
Business reply on Google
Hi there, Mary. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Gym required collateral for equipment usage causing customer to cancel membership
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team so your concerns can be addressed accordingly. Thank you!
Gym falsely advertised no commitment membership and charged cancellation fees.
Staff was unhelpful and distracted by phone while ignoring customer request.
Business reply on Google
Hi there, Rebecca! If you have not already done so, please never hesitate to reach out for a member of club management and bring any concerns with service to their attention in further detail. The satisfaction of our members and visitors is very important to us!
undisclosed annual fee charged despite specific cancellation instructions
Business reply on Google
We only want to provide you with a stellar customer experience at Our Planet, Jorge! Please email us (including a link to your review and any additional details) at: [email protected], so that we may learn more about this matter. Thank you for your cooperation! 💜
Poor facility hygiene and lack of staff intervention regarding unauthorized individuals.
Facility safety and management concerns regarding unauthorized individuals on the…
Business reply on Google
Hello Natasha, we only want to provide you with a stellar customer experience at our Planet. Please feel free to reach out to our PF Social Media Team via email with any further questions or concerns: [email protected]. When following up please include the link to your review for context. Thank you for your feedback and have a great day.
App allowed booking a trainer session at a location without one.
Business reply on Google
Hello, Nikia. We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team, so your concerns can be addressed accordingly. Thank you!
Poor shower temperature control and unpleasant bathroom odors at the facility.
Customer denied entry due to late payment and reported facility odor
Staff refused to allow a child to use the restroom.
Business reply on Google
Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!
Staff member provided poor customer service and failed to apologize.
Business reply on Google
Hello Franchesca, we never want our visitors or members to have a less than stellar experience at our Planet. A situation like this is completely abnormal for our staff and we're sad to hear that you weren't satisfied with your experience. In order to have any further concerns or questions resolved reach out to our club management team in-club so they can be addressed accordingly. Thank you for your feedback, have a great day
Staff member is disrespectful and denies valid gym access to members.
Business reply on Google
Hey Kandi, We regret to learn that you had this experience at one of our clubs. Your concerns are legitimate and this is not the level of service we aim to offer our members. We suggest that you bring any staff concerns or issues to the club manager's attention so that they can be addressed appropriately. Your feedback is valuable to us, and we thank you for taking the time to bring this matter to our attention!
The gym is dirty, equipment is uncleaned, and amenities are broken.
Business reply on Google
Thank you for your feedback, Andrea. We always want to provide a clean and friendly environment at our club. Please reach out to our management team regarding your experience for further assistance.
membership was not canceled resulting in unauthorized charges
Business reply on Google
We appreciate you reaching out to us. Was this cancellation ever finalized Tonyo? Was this resolved?
unauthorized recurring charges continue despite repeated requests to cancel membership
Business reply on Google
Thank you for the feedback, Tameika! We regret hearing your experience. For asstinace regarding billing, please reach out to the management team at our home club here in Dallas or send an email at [email protected]. Thank you for being a valued member at PF; we truly appreciate you!
Staff refused entry without a physical membership card
Business reply on Google
Hi, Janette! We truly never want to cause any distress. We do not typically allow members to enter the club just by giving their phone number as it's for safety and security reasons. Please know that you can always link your membership to the PF app by entering the bar code on the key tag! That way you can use our Touchless Check-In process on your next visit. You can download our app for free here: https://planetfitness.app.link/download. If you have any further questions or concerns, please give our club a call at (972) 296-0802 and request to speak with our club manager. Your fitness is essential™ to us and so is your experience at our Planet!
inability to cancel gym membership despite multiple attempts
Business reply on Google
We're sad to hear this! We always strive to provide all of our members with a five-star experience at our Planet. Please send us an email at [email protected].
Gym policy prohibits guests from waiting in the seating area.
Business reply on Google
Thank you for sharing your experience, Jacy. We can assure you that it is our goal to create a welcoming and hospitable environment for you, and we will certainly keep this feedback in mind as we continue to work towards cultivating the best member experience possible. Thanks again for making your voice heard, and have a great day!