Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Paid past due balance but was refused gym access and bathroom use
Business reply on Google
Thank you for your feedback, Alex. If you'd like to provide more details about your experience, you can email us at [email protected]. If you could include the contents of your review within your email, it would greatly assist us as well.
Customer received a $150 parking ticket after parking in a handicapped spot
Vehicle towed from parking lot, then held for an exorbitant fee
Business reply on Google
Thank you for your feedback. Since we do not have jurisdiction over the parking lot, we recommend reaching out to the owner of the plaza that hosts us with any concerns about it.
The gym location has insufficient parking availability for members.
Business reply on Google
Thanks for the review, Emily! If there's anything we can do to make your experience better, be sure to speak to one of our friendly staff members in-club.
Parking lot too small and gym is always packed
Business reply on Google
Thank you for your feedback. Since we do not have jurisdiction over the parking lot, we recommend reaching out to the owner of the plaza that hosts us with any concerns about it. Feel free to reach out to our staff with any concerns about the accuracy of the Crowd Meter.
limited parking availability causes long wait times
Business reply on Google
We're glad to see that you enjoy our equipment, and also that you've had a positive experience with our staff, Zinghlei! If there's anything we can do to better your experience, please do not hesitate to let our club manager know!
Incorrect sales tax applied to energy drink purchase
Business reply on Google
Hi there, Unas. If you have any questions or concerns regarding the club's product pricing, please don't hesitate to reach out for management to discuss in further detail. Thank you!
Customer's truck was towed from gym lot after staff approval
Business reply on Google
We regret to hear about this, Ed. Please note that we indeed do not have jurisdiction over any regulations on the parking lot around our club. That being said, please don't hesitate to reach out for club management if you have any questions regarding how to contact the property owner of the corresponding parking lot. Thank you.
Car towed from lot, high fees, cash only, and aggressive staff.
Business reply on Google
Hi, Juan - Please email us at [email protected] with a copy of this review, so we can take a closer look into this. Thank you!
Gym not open during advertised hours
Business reply on Google
We regret to hear that, Andrea. If you haven't already done so, please don't hesitate to contact the club and reach out for management to bring this and any other recent unanticipated late openings to their attention in further detail. Punctuality is very important to us!
Lack of parking causes towing and large fees
Business reply on Google
Hi, Theodore. Thanks for sharing your feedback! Just a heads-up, our clubs don’t own the parking lots, so we don’t control them directly. If you’re running into issues, your club manager can pass along concerns to the lot owner.
Customer's car was towed from the parking lot, costing over $600
Business reply on Google
Hi, Gaby! We appreciate your feedback about our parking lot area. Please note, PF does not own any of the parking lots, therefore we don't have any jurisdiction over them. That said, we regret to hear about your experience, and we recommend reaching out to the club manager for assistance. The manager will be happy to address your concerns further and pass along any feedback to the owner of the corresponding parking lot. Thank you for taking the time to get in touch!
The parking lot is too small for the facility.
Business reply on Google
We appreciate your feedback, friend! We strive to provide an incredible experience for you and your fitness journey! If you have any questions, please feel free to reach out to our management or staff. We look forward to seeing you again soon! 💜
Customer's car was towed from the parking lot, incurring high fees.
Business reply on Google
Hello, Kimberly. We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Customer's truck was towed and damaged from the business's parking lot.
Business reply on Google
Hi, Ray. We appreciate your feedback about our parking lot areas. Please note, PF does not own any of the parking lots, therefore we don't have any jurisdiction over them. That said, we regret to hear about your experience. For any questions or concerns regarding the parking lot at your local club, we recommend reaching out to the club manager for assistance. The manager can pass along any feedback to the owner of the corresponding parking lot. Thank you.
Vehicle towed from parking lot, then tow company extorted money
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Customer charged after membership cancellation and confirmation.
Business reply on Google
Hi, Juanita. Please know that to stop the billing of your monthly membership on the 17th, the club must receive written notice of your cancellation delivered by the 10th in person or through mail, as it may take up to 7 business days for billing changes to take effect. If you have any questions, please don't hesitate to reach out to your home club's manager! They will be more than happy to assist you. Thank you very much.
Car towed due to insufficient parking and unclear signage
Business reply on Google
Hi, Akib. We appreciate your feedback about our parking lot areas. Please note, PF does not own any of the parking lots, therefore we don't have any jurisdiction over them. That said, we regret to hear about your experience. For any questions or concerns regarding the parking lot at your local club, we recommend reaching out to the club manager for assistance. The manager can pass along any feedback to the owner of the corresponding parking lot. Thank you.
Car towed from parking lot, forced to pay $555
Business reply on Google
We are saddened to hear this, Abid. Please know that PF does not own any of the parking lots, therefore we don't have any jurisdiction over them. For any questions or concerns regarding the parking lot at your local club, we recommend reaching out to the club manager for assistance. The manager can pass along any feedback to the owner of the corresponding parking lot. Thank you.
Business attempted to tow customer's vehicle from parking lot
Business reply on Google
Hi Marcia, we are saddened to hear that! This is never the experience we want to provide at our club. Please email us at [email protected] so we can look into this further. Thank you!