Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Restrooms are poorly maintained and a stall door lacks a latch.
Business reply on Google
Hi there, Jared. If you ever encounter any issues with our restrooms, please don't hesitate to reach out for staff or management and let them know during your visit. The satisfaction of our members and visitors is very important to us!
insufficient gym equipment to accommodate the number of members
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team so your concerns can be addressed accordingly. Thank you!
Mandatory direct bank account access and concerning privacy policy.
unauthorized late fees charged and staff refused to resolve the issue
Business reply on Google
Hey, Miya. We'd like to look into your billing concerns more closely. Please don't hesitate to send us an email at [email protected] with the information regarding your review and any other details about your experience that you would like to share. In order to provide context, kindly attach a screenshot or link to your review. Thank you!
The gym is unsanitary, overcrowded, and features outdated equipment.
Business reply on Google
Hi there, This isn’t the kind of experience we want for our members, and we appreciate you letting us know. If the issue persists, please don’t hesitate to reach out to the club manager — they’re here to help ensure club etiquette is upheld. We appreciate your continued patience with us, as we work towards a solution.
The business charged the customer twice and refused to provide refunds.
Staff enforced arbitrary policies and exhibited discriminatory behavior.
Business reply on Google
We never want our visitors or members to have a less-than-stellar experience at our Planet, and we’re concerned to hear this, Leo. We'd appreciate it if you could please take the time to email us, including a copy of your review and any additional details, at [email protected] so that we can look into this further. Thank you!
Staff provided conflicting information regarding membership refund eligibility.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our team at [email protected], so your concerns can be addressed accordingly. Thank you!
customer charged for new membership despite having prepaid annual plan
Business reply on Google
Hello Karl, we only want to provide you with a stellar customer experience at our Planet. Please feel free to reach out to our PF Social Media Team via email with any further questions or concerns: [email protected]. When following up please include the link to your review for context. Thank you for your feedback and have a great day.
Staff member took weights from customer and refused to return them.
Business reply on Google
Hello Iham, we only want to provide you with a stellar customer experience at our Planet! In order to have any further concerns or questions resolved about the staff please reach out to our club manager so they can be addressed accordingly. Thank you for your feedback, have a great day.
Multiple vehicle break-ins occurred due to inadequate security measures.
Staff denied gym entry and made derogatory comments about customer footwear.
Customer alleges discriminatory treatment by staff based on race
Business reply on Google
Hi there, friend. We are saddened to hear about your experience, as we strive to provide a friendly and welcoming environment for all our members and visitors. We'd like to invite you to email us at: [email protected], so that we can look into your situation further. In your email, please include a copy of your review for context purposes. Thank you for bringing this to our attention, we hope to hear from you soon.
Difficulty canceling membership leading to unauthorized additional monthly charges
Business reply on Google
Hi, Natasha. As outlined in your membership agreement, you must cancel before the 10th of the month in order to avoid that month's Monthly Fee. You can find more information on our Policies Page: https://www.planetfitness.com/about-planet-fitness/planet-fitness-policies. We regret any confusion, and please don't hesitate to speak to your club's manager with any questions or concerns about your membership!
Overcrowding, equipment misuse, and lack of cleaning supplies.
Business reply on Google
We understand the convenience of a 24-hour facility. We look forward to seeing you at a time that works for you! We'll post the latest news and any updates on hours of operation on the PF website, so please stay tuned for updates: https://www.planetfitness.com/gyms/hilliard-oh
The gym facility and equipment are extremely dirty and poorly maintained.
Business reply on Google
Hi Kay, This certainly isn't the experience we strive to provide and we appreciate you bringing this to our attention. Please kindly speak with the club manager about club cleanliness concerns so they can address this accordingly.
Customer denied parking for their truck at the gym location.
Business reply on Google
We certainly regret to hear your disappointment, Josh. Not all PF clubs have jurisdiction over the parking lots, so policies may vary depending on location. If you have any questions regarding this further, please never hesitate to give us a call and speak with a manager: (614) 771-8900. Thank you!
Staff member publicly shamed customer regarding gym rule enforcement.
Business reply on Google
Hi there, Carolina! This isn't at all what we like to hear. We strive to make all of our members feel comfortable and welcome in our clubs. If you feel like we missed our mark, we strongly encourage you to voice your concerns to the club manager and they will be happy to look into them for you. Thank you for this feedback, it's how we build a better business. https://www.planetfitness.com/gyms/
membership was not canceled despite multiple requests and written confirmation
Business reply on Google
Hi there, Susana! We appreciate you taking the time to bring your concerns to our attention, and we would certainly like to follow up. Please don't hesitate to message us at [email protected] with the details. Thank you, and have a good one!
customer charged annual fee after cancelling membership
Business reply on Google
Hey, Derek. In order to cancel and avoid the annual maintenance fee, you would need to cancel by the 25th of the month before it is due. This is stated in the membership agreement that you sign when you join.