Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
dirty bathrooms, cold showers, overcrowding, and disrespectful staff
Business reply on Google
We’re saddened to hear this was your experience, Jose. A clean and welcoming environment should be part of every visit. We encourage you to connect directly with the club manager, so these concerns can be reviewed and addressed.
Staff provided incorrect information and managers were dismissive and unavailable.
Business reply on Google
Hi there, Nina. If you have any remaining questions/concerns that management was unable to address, please don't hesitate to email our social team at [email protected] and let them know. The satisfaction of our members and visitors is very important to us.
Front desk staff member was rude to the customer.
Business reply on Google
We're saddened to hear this, Richard, as it's certainly never the way we want our members to feel. We kindly ask that you speak with our club manager as soon as you can, so we can hear more about your experience and address your concerns accordingly.
The gym facility is dirty and equipment is left scattered around.
Business reply on Google
Thanks for the feedback. This certainly doesn't sound like clean and comfortable experience you'd expect from us. We recommend contacting our club manager to bring any cleanliness issues to their attention. We are always willing to listen to helpful feedback!
Business continued charging membership fees after an in-person cancellation request.
Business reply on Google
Hi, friend! We typically require a signature for all cancellations, which can be gathered either by canceling in person, or by mailing your home club a hand-signed letter; please know it is recommended to be sent certified, but not required. As each state has different requirements for online cancellations, we do recommend giving our home club a call once more for direct guidance on how to go about canceling your membership: planetfitness.com/gyms
Unauthorized membership cancellation and discriminatory treatment by staff
The gym facility has severe safety and sanitation issues.
Business reply on Google
We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate it if you could take the time to reach out to our team at [email protected], so your concerns can be addressed accordingly. Thank you!
unsanitary bathroom facilities and unhelpful staff response
Business reply on Google
Hi Ev, this certainly isn't the way we want our members to feel. We always want our members to be able to gym confidently and comfortably! We kindly ask that you request to speak with our club manager as soon as you can, as they will be able to address any cleanliness concerns you have.
Inadequate locker room and facility accommodations during gym remodeling.
Locker room construction forces men to use unsanitary outdoor portable toilets.
Business reply on Google
We regret any inconvenience and discomfort caused at this time and hope you stay tuned as we work to address this.
Locker room closure forces members to use outdoor facilities in winter.
Business reply on Google
Hi there, AJ! We appreciate your feedback. If you haven't already, we kindly ask that you reach out to our club manager with any questions or concerns you may have. Our club manager will be able to address your concerns accordingly. Thank you!
The gym facility is not being cleaned properly by staff.
Business reply on Google
We're concerned to hear about that, Agnieszka. If you haven't already done so, please never hesitate to contact staff or management to bring any sanitation issues to their attention. The safety and satisfaction of our PF family is most important to us!
The gym overcharges customers and fails to provide requested refunds.
Business reply on Google
Hi Tawana, we are disheartened to hear that you feel this way. We always strive to provide top notch customer service for our members and guests. Please reach out to us at [email protected] so that we can take a closer look. Thank you and we look forward to speaking with you soon!
Staff member denied gym access and called police after poor service.
Business reply on Google
Hey there, friend! Thank you for bringing this to our attention. This is unfortunate to hear as we never want our members to experience this. Feel free to reach out to us directly at social@planetfitness as we would like to look into this for you. We regret any inconvenience this has caused, Angel!
The facility is extremely dirty with mold and overflowing trash.
Business reply on Google
Hey, Chad. We appreciate you reaching out to us. Even if we are disheartened to hear it. Would you mind sending us an email? We are at [email protected]. We would like to further discuss this staff concern.
Lack of hot water and unsanitary conditions in the gym bathrooms.
Business reply on Google
Hey Jay, thanks for sharing your experience with us. We never want anyone to have a negative experience at our clubs or a negative impression of our staff. At PF, we strive to provide an inclusive, friendly, convenient, and affordable gym environment. We would appreciate if you could share more details surrounding your experience at the club. Please send an email containing the context of this review, the location which it references, and any further details you wish to include to [email protected]
lack of hot water and unsanitary locker room conditions
Business reply on Google
We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate it if you could take the time to reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
The gym bathrooms and showers are filthy and lack hot water.
Business reply on Google
Thank you for your feedback. We always want to provide a clean environment at our club. Please reach out to our management team regarding your concerns for further assistance.
Staff failed to enforce mandatory mask policy at the facility.
Facility maintenance issues including cold showers and poor locker room hygiene.
Business reply on Google
Thanks for reaching out, Jordan. Providing our members with a sparkling clean environment is always our top priorities. If you notice that something needs the extra attention, don't hesitate to reach out to the management team. They'll be happy to address your concern right away. Thanks!