Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused entry and failed to assist with membership cancellation.
Business reply on Google
We’re saddened to read this, as we always strive to provide a welcoming experience. We’d like to learn more. Please email us at [email protected] with a copy of your review and additional details, so we can assist further.
Front desk staff member was rude and unhelpful to the customer.
Business reply on Google
Hi, Liz. This certainly doesn't sound like the friendly and professional service we strive to provide our members, so if you haven't already, please reach out directly to our club manager. They will be the best point of contact to address any issues you've encountered with a member of our staff.
Intimidating gym environment and uncomfortable behavior from other members.
Business reply on Google
We only want to provide you with a stellar customer experience! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly.
Staff members are rude and uninformed about gym services.
Business reply on Google
If you're having issues with our staff please bring this to the attention of our Club Manager. Thank you
mandatory app installation requires sharing private user data
The owner and staff treated the customer with disrespect.
staff fails to manage equipment usage by loitering members
Staff refused to apply military discount to annual membership fee.
Business reply on Google
Hi, there. We never want our visitors or members to have a less than stellar experience at our Planet. We'd like to look into the issue further. Could you please email us directly at your earliest convenience at: [email protected] Thank you!
The gym bathrooms are unsanitary and lack functional hot water.
Business reply on Google
We're saddened to hear about your concerns with our showers and club cleanliness, Isabella! Here at PF, we always want you to be comfortable in a clean club, so you can enjoy all that our Planet has to offer. We know cold showers after a workout are no fun, and we kindly ask that you reach out to our club's management team directly. They'll be able to ensure you and our other members in the future can enjoy a clean environment with hot & toasty showers! You may reach them either by visiting our club or by giving us a call at (904) 329-1930. Thank you, and have a great day!
Gym denied entry before posted closing time without prior notice.
Business reply on Google
We appreciate your feedback, Patrick, although we're disheartened to hear that you feel this way. As each of our clubs is independently owned and operated, we kindly ask that you speak with our club's management team at your earliest convenience, as they are the best point of contact to take the appropriate actions to provide a better experience in the future. Thank you for understanding - we look forward to seeing you around our Planet again soon!
Manager was rude and refused to resolve unauthorized account charges.
Business reply on Google
Hi there, Shunta. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Front desk staff was rude and refused to honor a pass.
Business reply on Google
Hi, Jada. This most certainly is never the kind of experience we want anyone to have at any of our PF locations. Providing a welcoming and comfortable fitness experience is extremely important to us and we truly never want our members to have a negative impression of our clubs. The best point of contact, especially about staff concerns, would be the manager.
Staff refused entry and the facility is overcrowded.
Business reply on Google
We always want to provide our members with a stellar customer experience at our club, friend! We would like the opportunity to speak with you and would appreciate it if you could take the time to reach out to our management team, so we can hear more about your experience. Our club manager can be reached Monday-Friday 9:30 AM-4 PM at (904) 329-1930. Thank you for bringing this to our attention! 💜
Staff failed to enforce gym etiquette regarding equipment hogging.
Business reply on Google
We are disheartened to hear this and lose you as a member, Derek, as we never want our visitors or members to have a less than stellar experience at Our Planet. We'd appreciate it if you could take the time to reach out to our management team, so your concerns can be addressed accordingly. Managers are best reached Monday - Friday, from 9:30 AM to 4:00 PM. Thank you for your cooperation. 💜
Equipment is outdated and members occupy machines while using phones.
Business reply on Google
We regret to hear that, Mark. If you haven't already done so, please don't hesitate to reach out to club staff or management regarding any issues or concerns with equipment. The satisfaction of our members and visitors is very important to us!
The gym facilities are unsanitary and staff are unprofessional.
Business reply on Google
Hi there, Em. We greatly appreciate your feedback and are saddened to hear about your experience, as we only ever strive to provide a clean and comfortable workout environment with friendly and attentive service here at our Planet. If you find any of these sanitation or service issues continuing to persist going forward, please do not hesitate to reach out and request to speak with a member of our club's management team during your visit to bring this directly to their attention. The safety and satisfaction of our members and visitors are very important to us.
Staff were unhelpful, unprofessional, and unable to answer membership fee questions.
Business reply on Google
Hi, Ryan. We are truly disheartened to hear about your experience at our club. Providing a welcoming and comfortable fitness experience is extremely important to us and we truly never want our members to have a negative impression of our clubs. Please don't hesitate to send us an email at [email protected] with the information regarding your review and any other details about your experience that you would like to share. In order to provide context, kindly attach a screenshot or link to your review. Thank you!
Difficulty canceling membership leading to continued unauthorized billing
Business reply on Google
Although we're sad to hear you haven't been to our Planet in a good while, it is important to let you know that, per membership agreements, our clubs charge not by attendance but by access granted to our clubs, Kristina. We're sad to hear if our cancellation process has caused you distress, and we seek to be as transparent as possible about it. Since we require a signature for all cancellations, we currently have two methods for canceling. You can either sign a form at your club's front desk, or you can mail a signed letter to your home club directly (certified mail is recommended for tracking purposes). For reference, this appears in your Membership Agreement signed prior to joining and on our policy page under "Membership Cancellations" here: https://www.planetfitness.com/about-planet-fitness/planet-fitness-policies. If you have any questions or concerns, your home club manager would love to further address them with you. Thank you!
Staff failed to address safety concerns regarding inappropriate behavior in gym area.
Business reply on Google
We're saddened to hear that you've had an uncomfortable experience at our Planet. This certainly isn't the comfortable and friendly atmosphere we strive to provide our members, so if you haven't already, please reach out directly to our club manager. They will be the best point of contact to address any issues with other members, and can also ensure that staff is enforcing any policies on our gym floor. Thank you for bringing this to our attention.
staff fails to enforce gym etiquette and equipment hygiene rules
Business reply on Google
Hi there, John! Thank you for taking the time to share your feedback with us. We're disheartened to hear about your experience at our Planet. Our staff always does their best to make sure that the facility is kept clean and welcoming, not to mention that they strive to assist in addressing any concerns you may have. We advise speaking with the club's manager regarding your experience as well as any concerns you may be experiencing, so they can address this accordingly. Voicing your concerns to the club manager allows them to be aware of any issue and actively find a solution. Thank you, and we hope to see you again soon!