Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym has poor air circulation and rude front desk staff.
Business reply on Google
We are saddened to hear this, Mike, as we never want our members or guests to have less than a 5-star experience when visiting our Planet. If you have not already, please be sure to share your concerns with our in-club management team at your earliest convenience, as they will be the best point of contact to address them and assist you. Thank you very much.
The gym shower water temperature is consistently too cold.
Business reply on Google
Hi, Arnold. Cold showers can certainly be unpleasant. Please reach out directly to our club manager, as they can best address any plumbing issues you've encountered with our showers.
misleading promotion regarding age requirements for gym entry
Business reply on Google
Hey there! We'd appreciate it if you could stop by the desk and speak to the manager directly for any questions or concerns on our promotions. Thank you!
Gym failed to disclose age requirements for promotional offer
Business reply on Google
Hello! We would be grateful if you could visit the desk and talk to the manager directly regarding any questions or concerns about our promotions. Thank you!
Staff refused guest entry and failed to provide clear policy explanation.
Business reply on Google
Hello. We strive to be as transparent as possible regarding our guest policy and age restrictions as this can be found on our website under our policies. Should you have any further questions or concerns, our club manager can best address them for you.
Staff member threatened physical violence and property damage against a customer.
Customer was told to leave the parking lot after two hours.
Business reply on Google
Hi Jorge, we only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team so your concerns can be addressed accordingly. Thank you!
Teenagers causing overcrowding and equipment access issues at the gym.
Overcrowding due to free summer promotional access for high school students
The gym has unprofessional staff and poor cleanliness standards.
Business reply on Google
We're concerned to hear about this, Tony. If you have not already done so, please don't hesitate to bring any issues regarding staff or the club to management's attention in further detail. Your satisfaction is very important to us!
Manager abruptly canceled membership and escorted customer out without warning.
Business reply on Google
We regret to hear this! We'd like to look into this further. Please send us an email at [email protected] with your review attached and more details at your earliest convenience. Thank you!
minor denied entry despite holding a valid black card membership
Business reply on Google
We regret to hear that your experience has been less than stellar, Giovannie! The safety and satisfaction of our members are our top priorities, so never hesitate to speak with our club manager directly if you have any questions regarding our club policies - we're all ears! You can learn more about our PF Policies here: https://www.planetfitness.com/about-planet-fitness/planet-fitness-policies. We sincerely look forward to making your future visits out of this world!
difficulty canceling membership and unauthorized recurring charges
Business reply on Google
Hi there! We'd like to take a look into your billing and cancellation concerns. Please send us an email at [email protected] with the details of your concerns at your earliest convenience. Thank you!
staff failed to address harassment and failed to enforce gym rules
Business reply on Google
Hey, Lisa. We appreciate you reaching out to us. Even if we are disheartened to hear it. Would you mind sending us an email? We are at [email protected]. We would like to further discuss this staff concern.
Gym membership terminated following theft and billing dispute
Business reply on Google
Hi Roberto! This is certainly concerning to hear. At your earliest convenience, we encourage you to reach out to our club manager with any billing-related concerns. Our club manager will be the best point of contact to effectively address your concerns. Additionally, if you decide to file a police report for your items, our club manager would be more than willing to cooperate with any ongoing investigation.
The gym does not accept cash payments for membership.
Business reply on Google
Lamentamos no poder recibirte como miembro en esta ocasión, Carlos. De momento, Planet Fitness solo se encuentra aceptando una combinación de cuentas bancarias y tarjetas de crédito para el pago de las membresías.
Staff member was rude and prioritized personal calls over customer service.
Business reply on Google
Hey friend, We appreciate you taking the time to inform us about this matter. If you haven't already, please make sure to inform our club manager about this situation so that we can address the staff's behavior. Your feedback is highly valued!
customer reports persistent harassment and unprofessional behavior by gym staff
Business reply on Google
Hi Cynthia, thank you for bringing this to our attention. We would like to discuss this in more detail with you so we can take the steps to resolve the problem. Could you send us an email at [email protected] when you get the chance? Thank you and we will talk to you soon!
Staff members harass and stalk gym members.
Business reply on Google
Providing a welcoming and comfortable fitness experience is extremely important to us, and we truly never want our members to have a negative impression of our clubs. We would like to hear more about your experience with us. At your convenience, please email us at [email protected]. So that we can further assist you, we kindly ask you to include a copy of your review. We hope to hear more from you soon!
Staff member was rude regarding membership cancellation access dates.
Business reply on Google
Hi there, We regret to hear that this has been your experience at one of our clubs, and we never want this to be the experience our members have with our staff! You may also wish to reach out to the Member Services Team at the following link as they have more direct contact with the individual clubs: planetfitness.com/about-planet-fitness/contact-us. We appreciate your feedback.