Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to address a physical assault by another gym member.
Business reply on Google
Thank you for your feedback, Ezequiel. We're sad to hear this, as we always want our members to be safe at our club. If you'd like to discuss your experience further, you can email us at [email protected]. If you could include the contents of your review within your email, it would greatly assist us as well.
The gym facility is dirty and many exercise machines are broken.
Business reply on Google
Thanks for the feedback. This certainly doesn't sound like the clean and comfortable experience you'd expect from us. We recommend contacting our club manager to bring any cleanliness issues to their attention. We are always willing to listen to helpful feedback!
The facility is unclean and staff are unhelpful with billing issues.
Business reply on Google
Hi Arkadii, We're sad you feel this way, and we're disheartened to hear you did not have a better experience. Please kindly follow up with our management team if you haven't already done so, and they will be able to best address your concerns and staff etiquette accordingly. Your feedback is important to us.
unauthorized charges applied despite promotional free trial offer
Business reply on Google
Now that doesn't seem right, Anatolii! We'd like to look into your billing concerns more closely. Please give our club manager a call Monday-Friday, 9:30 AM-4 PM at (747) 356-8005 for further assistance. Thanks.
Company continued billing after membership cancellation and attempted to bypass stop…
Business reply on Google
Hi, friend! We regret to hear of your experience, as we strive to provide only the best customer service for our members! If we may further assist, please email us at [email protected] and include a screenshot or link to your review as reference. We appreciate your review and for taking the time to get in touch!
Unsanitary conditions in the locker room due to a non-member.
Business reply on Google
Hi Alex, we are saddened to hear that! This is never the experience we want to provide at our club. Please email us at [email protected] so we can look into this further. Thank you!
General manager provided poor assistance to the customer.
Manager provides poor customer service and is consistently unavailable to assist.
unauthorized recurring charges continue after account cancellation
gym requires a secondary credit card for membership
Equipment is dirty and broken with rude staff members.
Staff called police over fees and facility is not 24 hours.
Staff unfairly cancelled membership and failed to prevent theft of belongings.
Personal belongings were stolen from lockers at the gym.
Gym prohibits the use of specific footwear during workouts.