Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive late fees and poor staff conduct during member interaction.
Manager refused guest entry for a member with a late payment.
Company continued charging membership fees for one year after cancellation.
Business reply on Google
Thank you for your feedback. Please reach out to our management team with any billing concerns for further assistance.
Theft of personal belongings and money from the locker room.
Business reply on Google
Lamentamos mucho lo sucedido, ya que no queremos que ninguno de nuestros miembros sufra robos o pérdidas en nuestras instalaciones. Le recomendamos que presente una denuncia ante las autoridades competentes para que puedan iniciar una investigación. Queremos que nuestros miembros se sientan seguros y que sus pertenencias estén protegidas. No dude en ponerse en contacto con el equipo directivo de su club si tiene alguna pregunta o inquietud.
Gym is overcrowded with teenagers and equipment hogs during peak hours.
Broken gym equipment and inconsistent enforcement of facility rules
Business reply on Google
Hi Mariela, we are saddened to hear that! This is never the experience we want to provide at our club. Please email us at [email protected] so we can look into this further. Thank you!
gym is dirty, crowded, and staff is harassing the customer
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team directly, so your concerns can be addressed accordingly. Thank you!
staff failed to address a man in the female locker room
Staff members are physically colliding with patrons to take selfies.
Business reply on Google
Howdy, Drew. We are disheartened to hear about this, as the safety of our members is a top priority to us. Please email [email protected], along with including a copy of your review as a point of reference for our conversation.
Staff members running through the gym created an unsafe environment.
Business reply on Google
Howdy, Danielle. We only want our members to feel their absolute best at our Planet. Please speak with our club management when you have a moment as they are all ears for our PF fam such as yourself. After all, they want the best, for the best.
Gym is closed for repairs but Google incorrectly lists it open.
Staff member refused assistance and provided poor customer service regarding water…
Business reply on Google
Hey, Martise. This is definitely not what we want to hear. Please send us an email at [email protected] with your review attached and more details, so we can discuss your experience further. We always want you to have a positive experience at our Planet.
Gym closed earlier than the posted operating hours multiple times.
Business reply on Google
Hello! We apologize for any inconvenient this may have caused. Please, reach out to our management team in person when able.
staff unable to adjust loud music volume in workout area
Business reply on Google
We always strive to create great experiences for our members, Sharon. It is unfortunate to hear this was how your visit went the other day. Your feedback is appreciated as it always helps us make improvements, so please do not hesitate to speak with the club manager regarding this. We are so glad to have you as a member and appreciate you leaving a review.
unauthorized billing after membership cancellation and poor facility conditions
Business reply on Google
Thank you for your feedback, Hasib. We always want our members to experience five-star customer service and a clean environment. We also strive to be transparent about our membership fees. If you have any questions or concerns, please reach out to the management at your home club. Thanks again and have a nice day.
gym showers lack hot water and staff are unresponsive
Business reply on Google
Thanks for making us your trusted fitness provider, Lonnie! We want to ensure that you receive a first class experience, and we'll be using your feedback to help point us in the right direction.
Gym is overcrowded, dirty, and lacks functional equipment.
Lack of staff availability and assistance for gym members.
Trainer availability has been significantly reduced
Reduced availability of a preferred fitness instructor