Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business phone line is unresponsive to membership change requests.
Business reply on Google
Hello! We'd like to look into this further. We'd appreciate if you could email us directly at [email protected] with a copy of your review, so we can gather more information to better assist you! Thank you for bringing this to our attention!
Gym staff consistently arrive late for scheduled opening times.
Business reply on Google
Hey Katira, we are saddened to hear this. We recommend letting the club manager know about your experience so they can work to find a solution.
gym employees refused entry to a guest
Business reply on Google
Hi Maxwell, we are disheartened to hear this. We strive to provide a welcoming and comfortable environment for all of our members. Please reach out to us at [email protected] with more information about your experience with our team.
Customer banned for alleged firearm possession and staff harassment
gym operating hours were reduced
Business reply on Google
Hi Jacob, we are saddened to hear that! This is never the experience we want to provide at our club. Please email us at [email protected] so we can look into this further. Thank you!
Customer vehicle was booted in the parking lot without clear signage.
Business reply on Google
We never want our members to experience any difficulty when it comes to parking. Unfortunately, we are not affiliated with the parking lot directly, but our staff can certainly help you get in touch with the property owners. Give us a call whenever you can.
Manager denied gym access to a valid member and acted rudely
Staff member exhibited unprofessional behavior and discriminatory conduct toward gym…
The gym failed to open at the scheduled time.
Business reply on Google
We're saddened to hear that our club wasn't open to our usual schedule, Antonio. We understand how frustrating this can be, and we don't want this to become a typical experience for you. Please be sure to reach out to our club's manager about this the next time you're in. We want to make sure they're made aware of this as soon as possible, so we can work to keep our club open and available to you! You can find them at our front desk on weekdays from 9 AM to 4 PM.
Overcrowded facility with intimidating members and unsafe parking conditions.
Business reply on Google
Hi Mariela, we are saddened to hear that! This is never the experience we want to provide at our club. Please email us at [email protected] so we can look into this further. Thank you!
men's bathroom has limited stall access due to maintenance issues
Business reply on Google
We are saddened to hear this, friend. If you have not already, please be sure to share your concerns with your home club's manager, as they will be the best point of contact to address them and assist you. Thank you very much.
Gym closed unexpectedly despite advertised 24/7 hours
Business reply on Google
Hi, friend. We would like to look into your concerns more closely. Please don't hesitate to send us an email at [email protected] with the information regarding your review and any other details about your experience that you would like to share. In order to provide context, kindly attach a screenshot or link to your review. Thank you!
lack of security for vehicles in the parking lot
Business reply on Google
Hi Jose, we only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team so your concerns can be addressed accordingly. Thank you!