Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff exhibited aggressive behavior and enforced rules inconsistently.
Business reply on Google
Thank you for sharing your experience. We regret to hear about your concerns and would appreciate the opportunity to look into what happened. We recommend reaching out to the club’s management team directly so they can further discuss your experience and address any questions or concerns you may have. Thank you for bringing this to our attention.
business continues charging after cancellation and manager refused refund
Business reply on Google
Hi there, Rey. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Security guard harassed customer in parking lot after closing time.
The gym is overcrowded and lacks sufficient space for members.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
difficult cancellation process and misleading information from staff
Business reply on Google
We're saddened to hear this, Ashley, and always want our cancellation process to be simple, easy and transparent for all our members. We actually have a few ways to cancel your membership: You can send a written request by mail, visit your home club, or log into your account through the member portal to cancel online. Since cancellation policies vary, we recommend checking with your club directly with any additional questions. We also invite you to reach out to our club manager, Monday - Friday, from 9:30 AM to 4:00 PM, so that they may address this matter accordingly. We hope this helps! 💜
Staff member exhibits inappropriate behavior toward minors and neglects job duties.
Business reply on Google
Thank you for sharing your feedback with us, although we regret to hear this. We only want to provide you with a stellar customer experience at our Planet, and we'd appreciate it if you could reach out directly to our club's management team at your earliest convenience so that your specific concerns can be addressed accordingly. Managers can best be reached Monday - Friday, from 9:30 AM to 4:00 PM, either in person or by giving the club a call. Thanks again!
Staff confronted customer for grunting during a workout.
Business reply on Google
Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!
difficult membership cancellation process requiring in-person visit or physical mail
Business reply on Google
We regret any inconveniences that our cancellation policies have caused you, Zaccheus. If you've been a member with our location for at least 90 days, you could also transfer your membership to a location closer to you now and cancel in-person there instead. Membership transfers can be done via the link below: https://transfer.planetfitness.com/ You can also find further information regarding cancellation within your membership agreement. If you have any questions/concerns about this or our mail-in cancellation method, please don't hesitate to give us a call at (602) 588-4200.
Staff member displayed rude and unprofessional behavior toward a guest.
Business reply on Google
Hello Louisa, we only want to provide you with a stellar customer experience at our Planet!. A situation like this is completely abnormal for our staff. In order to have any further concerns or questions resolved reach out to our club manager in-club so they can be addressed accordingly. Thank you for your feedback, have a great day.
The gym equipment is outdated and in poor working condition.
Business reply on Google
We're sad to hear our club wasn't up to your standards, friend. Please feel free to share your thoughts with our club's manager directly, as they are responsible for any coming upgrades to our equipment and amenities. You can reach them at our front desk from 9 AM to 4 PM on weekdays.
Staff members are harassing a member and enforcing unauthorized entry requirements.
Business reply on Google
Hey, Whitney! We truly regret to hear about your recent experience at our gym. Your feedback is crucial to us, and we take matters like this very seriously. We encourage you to speak directly with our club manager about your concerns, as they are best equipped to address staff-related issues. If the problem persists or if you'd like to discuss this further, please feel free to email us at [email protected]. We're committed to ensuring all our members feel comfortable and welcome at our facilities.
Difficulty canceling membership leading to unresolved billing and communication issues
Business reply on Google
Hi, Shaun. We're disappointed to see that you feel confused regarding our cancellation process, but we're happy to help point you in the right direction. Regarding cancellation, although we are sad to see you go, the following information should help instruct you with how you can proceed. Since we require a signature for all cancellations, we currently have two methods. You can either sign a form at the membership-linked club's front desk, OR mail a signed letter to your club directly (which is likely the best option, since you moved away). To cancel your membership by mail, all you would need to do is place a signed letter in a stamped envelope in your mailbox and address it to your home club. As for the contents of the letter, we ask that you put your name, the reason for canceling, contact information, and your written signature. We'd recommend keeping a record of your receipt, tracking number, and a copy of your letter. Please know that you will need to pay any outstanding dues before canceling your membership. In relation to your other concern, we are happy to provide you with guidance on how you can check your balance with Planet Fitness. MyiClub (myiclubonline.com/iclub/memb
The gym temperature is consistently too cold for working out.
Business reply on Google
We're sad to hear this issue with our temperature has been plaguing you for so long, Milos. Please be sure to voice your concerns with our management team, as they are the best equipped to address any issues you're experiencing on the club floor. They're available at our front desk during typical business hours, from Monday to Friday.
excessive registration requirements and mandatory dual payment methods
Business reply on Google
Hey Mike. We never want our visitors or members to have a less-than-stellar experience at our Planet. The method in which members are able to pay for their monthly membership varies by location, but many Planet Fitness clubs accept payment through checking accounts only. This allows us to continue your membership without interruption or the hassle of updating your payment information if your credit cards are lost/stolen, invalid or expired.
Front desk staff are unprofessional and distracted by personal activities.
Business reply on Google
Bry, this is not the customer service experience we want to provide our members with at all. Please make sure any staffing incidents such as the one you have described are reported to the Club Manager so they can investigate further. Thank you for bringing this to our attention.
Gym refused to honor a valid online day pass
Business reply on Google
Hi, Kira. We never want you to have a poor experience at our club. Please speak directly to the club manager about this matter. They should be able to address it more effectively.
The gym temperature is kept uncomfortably cold during early morning hours.
The gym is consistently overcrowded regardless of the time of day.
Access denied due to an outstanding balance of ten dollars.
excessive use of cleaning chemicals negatively impacts gym air quality