Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym continued charging membership fees after the account was cancelled.
Gym charged for a month but denied access after cancellation.
Business reply on Google
Thank you for your feedback. Please reach out to our management team with any cancellation questions.
Staff member dismissed request to waive membership fees without listening.
showers lack soap and staff are unprofessional
Business reply on Google
Hi Chris, please bring any issues you may have to the attention of our Club Manager so they can be resolved accordingly
The gym issued a parking violation to the customer's vehicle.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Staff members made inappropriate and harassing comments toward a female customer.
Business reply on Google
Hi Joyne! Your experience matters to us. Kindly reach out at [email protected] so we can assist.
Staff refused entry to a non-member during a home emergency.
Business reply on Google
We regret your experience, Hasan. As a Classic Card (basic) member, you should have access to the Bell Rd. club if it’s your home club. If it’s not your home club, you unfortunately wouldn’t have been allowed access, since Classic members can only visit their home clubs. If you believe there was an error, please contact our club manager for assistance.
Difficulty canceling membership and unauthorized annual fee charge
Staff member was rude and unhelpful to potential new members.
Business reply on Google
Thank you for your feedback. We're sad to hear this, as we always want to provide five-star customer service at our club. Feel free to reach out to our management team regarding your experience for further assistance.
Inconsistent enforcement of guest pass policies and poor staff communication.
Business reply on Google
We are saddened to hear this, Frankie, as we strive to provide legendary customer service to all our members and guests. If you have not already, please be sure to share your concerns with the club's manager at your earliest convenience, as they will be the best point of contact to address them and assist you. Thank you very much.
Non-members loitering in the gym reception area
Business reply on Google
We never want our visitors or members to have a less-than-stellar experience at our Planet, Jamie! We'd appreciate it if you could take the time to reach out directly to the club manager, Monday - Friday, from 9:00 AM to 5:00 PM, so your concerns can be addressed accordingly. Thank you!
Customer denied entry thirty minutes before the scheduled closing time.
Business reply on Google
Hi there, Chris. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Equipment quality decreased and management failed to respond to member feedback.
The gym removed the circuit training area.
Business reply on Google
Hi, Malissa. We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate it if you could take the time to reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Customer objects to corporate locker room policy regarding gender identity.
Staff harassed customer regarding dogs and threatened to call police
Business reply on Google
Hi David. Thanks for reaching out and bringing this to our attention. Please email us at [email protected] with a brief summary, so we can hear more about your experience. Thanks.
Gym equipment and bathrooms are not kept clean or stocked.
Business reply on Google
Hey, Lorraine! Thanks for taking the time to share your feedback. We're concerned to hear about this situation with your club's facilities. We take the safety, comfort, and satisfaction of our members very seriously. Please never hesitate to reach out to your local club's manager to address this as soon as possible for you and our other members: (602) 595-2779
Staff repeatedly makes condescending comments about closing times to the customer.
Business reply on Google
We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate it if you could take the time to reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
A staff member provides rude customer service.
Business reply on Google
Hey friend, Thank you for taking the time to bring this to our attention. If you haven't already done so, please ensure that your club manager is aware of this situation, so that staff etiquette can be further addressed. We value your feedback!
Staff are unprofessional and gym equipment audio is non-functional.
Business reply on Google
Hi there. We're so glad you're enjoying our Judgement Free Zone! Just know that if you ever want to take your workout to the next level, we highly recommend that you download our PF App as it has AWESOME features! Not only can you utilize our Touchless Check-In process when signing in, but you can even access our Crowd Meter, TONS of workouts that you can do in-club or from home, track your progress, and MORE! You can download our PF App here: https://planetfitness.app.link/download. Thanks.