Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
membership continues to be charged after cancellation request
Staff member participated in bullying and harassment of a gym member.
Business reply on Google
Hey there! We never want any of our members to feel this way. We'd appreciate it if you could stop by the desk and speak to the manager directly. We want to try to make our Planet feel like home to you again!
The gym does not permit overnight parking for members.
Business reply on Google
Hi William, we only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team so your concerns can be addressed accordingly. Thank you!
Employee inconsistently enforced gym bag policy with unprofessional attitude.
Business reply on Google
Thank you for the great feedback. We're really happy that you're enjoying the club. If you have any suggestions on how to make our club even better, please let a manager know. At PF, our member's experience is very important to us. Thanks again for being a member.
Staff denied access to gym equipment based on inconsistent age policies.
Business reply on Google
Hi Peyton, thank you for bringing this to our attention. We would like to discuss this in more detail with you. Please email us at [email protected] at your earliest convenience. Thank you and we will speak with you soon!
gym equipment is broken and facility cleanliness is poor
Business reply on Google
Hi there. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Staff member breached customer confidentiality and denied access to gym equipment.
Business reply on Google
Hi there, Jackie. Providing our members with friendly and professional service and a comfortable experience is a top priority at our Planet. Please reach out directly to our club manager, as they can best address any issues you've encountered with a staff member, in addition to your request for a key card. Thank you for bringing this to our attention.
Staff are unresponsive to requests and fail to greet customers.
Business reply on Google
We are saddened to hear this, Rina, as we strive to provide legendary customer service to all our members and guests. If you have not already, please be sure to share your concerns with your home club's manager at your earliest convenience, as they will be the best point of contact to address them and assist you. Thank you very much, and thanks for being a valued member of our PF family!
recurring billing errors and unprofessional management at the facility
Business reply on Google
We never want our members to have a less-than-stellar experience at our Planet, Brandon! This is unfortunate to hear, and we'd appreciate it if you could take the time to email us (including a copy of your review and any additional details) at: [email protected] so that we can look into this further with you. Thank you for your time!
Water fountains are broken requiring customers to purchase water
Business reply on Google
Hi there, Francisco! We never want our members or guests to have a less-than-stellar experience at our Planet. Please don't hesitate to let our club manager know of your concerns regarding the water fountains in our club. Our club manager will be able to address your concerns directly and may provide you with an ETA as to when they will be fixed. Thank you for this important feedback!
Employee made unprofessional and rude comments about gym members.
Business reply on Google
Thank you for taking a moment to share your feedback with us, although this is concerning to hear. We strive to provide a safe, clean, and Judgement Free Zone for all of our members to enjoy. If you haven't already, we encourage you to bring this behavior to the attention of your club's management team so that any necessary actions can be taken to provide a better experience for our members. We hope to see you in the future!
Staff member appeared unprofessional and lacked proper demeanor.
Inflexible payment methods and mandatory app registration prevented gym membership.
Business reply on Google
We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate if you could take the time to reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Staff failed to address reports of a threatening individual at gym.
difficult membership cancellation process and small facility size
Business reply on Google
Hi, Leighanna! We never want our cancellation process to cause our members any distress and seek to be as transparent as possible regarding it. Cancellations can be done in person at the club you're a member of or by sending a signed letter to your home club. No need to make it certified, simply putting a letter in the mail would suffice. If you would like to have a delivery confirmation of your letter, you are welcome to send it as certified mail. We do this as we require a signature in order to cancel: pla.fit/covid19
unauthorized annual fee charged without prior notification
Business reply on Google
Hello, Noah. This certainly isn't what we like to hear. Please keep in mid that each PF club is independently owned and operated, so your club manager would be your primary point of contact for resolving any billing/refund related issues. Thank you for bringing this matter to our attention.
unauthorized monthly charges and refusal to provide a refund
Business reply on Google
Nirishi Hello, Nirishi! We never want to leave you with a negative experience. You can cancel your membership by either signing a form at your home club or through emailing a signed letter expressing your desire to cancel to your home club. Thank you for being a member with us.
restrictive membership policies and unprofessional staff behavior
Inadequate security and staff oversight at night creates safety concerns.
Business reply on Google
Thanks for making us your trusted fitness partner, Brian! Nothing is more important to us than the safety of our members, and we'll continue to stay vigilant and train our staff members accordingly.
Assistant manager exhibited discriminatory behavior and poor customer service.
Business reply on Google
Hey Kimberly, we appreciate you for taking the time to reach out to us. Our goal is to deliver legendary customer service to our members at all times and never want to hear that anyone is feeling this way. We'd like to look into your concern further but we'll need a bit more information. Could you send us an email to [email protected] including a reference to this review along with your full name and contact information? Thank you.