Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym facility has lacked functional air conditioning for several months.
Business reply on Google
Thanks for the love! At our Planet, we are committed to providing our members with a legendary fitness experience. We hope to see you at our gym again soon!
Inconsistent enforcement of guest pass policies and poor staff attitude.
Manager was arrogant regarding gym policy for child entry
Business reply on Google
Hey, Geciane. We require members to be at least 13 years of age. Members aged 13 and 14 must have a parent or legal guardian present at all times while in the club, and members aged 13-17 must have a parent or legal guardian present at sign up. You can learn more on our Policies Page: https://www.planetfitness.com/about-planet-fitness/planet-fitness-policies
Broken equipment and poor facility cleanliness with unhelpful staff.
Business reply on Google
Hi Jamal, we're saddened to hear this. This certainly doesn't sound like the positive experience you'd expect at our club. We do our best to make it a comfortable and clean space for all our guests. We suggest contacting the club manager to bring these issues to their attention. We are always willing to listen to helpful feedback. 💜
unsanitary conditions including mold and debris in the women's restroom
Business reply on Google
Hi friend - Please email us at [email protected] with a copy of this review, so we can take a closer look into this. Thank you!
Gym equipment and water fountain are broken and poorly maintained.
Business reply on Google
Hi there, Tammara. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Gym is overcrowded and lacks available equipment for members
Business reply on Google
We are saddened to hear this Mario, as we never want our members or guests to have less than a 5-star experience when visiting our Planet. If you have not already, please be sure to share your concerns with your home club's manager at your earliest convenience, as they will be the best point of contact to address them and assist you. Thank you very much.
Inconsistent enforcement of scooter policy and poor facility maintenance.
Business reply on Google
We are disheartened to hear this, Keith, and only want to provide you with a stellar customer experience at Our Planet! Please email us (including a copy of your review and any additional details) at: [email protected], so that we may gather more information. Thank you for your cooperation! 💜
The gym repeatedly applied unauthorized charges to a frozen account.
Business reply on Google
We never want our visitors or members to have a less-than-stellar experience at our Planet, and we regret to hear this, Ivan. If you'd like to share more details with us regarding your experience, please email us (including a copy of your review and any additional details) at [email protected]. Thanks!
Inflexible cancellation policy and refusal to refund overdraft fees
Business reply on Google
Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!
Poor facility cleanliness and lack of staff enforcement of gym policies.
Business reply on Google
We are so happy you're enjoying your experience with us. If there's anything we can do to make your PF experience even better, please give our front desk a ring or stop by to speak with a member of our team!
broken equipment poses safety risks and staff failed to address issues
Business reply on Google
We're happy to hear you're enjoying the cleanliness of our club, Snyder! Thank you for the kind review - and for giving our staff a shout-out!
locker room is unsanitary and staff are inattentive
Business reply on Google
We're concerned to hear about this, Nick. That certainly isn't the kind of experience we ever want to provide our members and visitors with. Could we ask you to contact our social team at [email protected] so that we can gather more information about these issues? Please include the contents of your review here within your email as well. Your satisfaction is very important to us!
Staff members harassed customer and refused to provide identification for complaint
Business reply on Google
Hi there, Mario! We never want our members or guests to have a less-than-stellar experience at our Planet. If you haven't already, we encourage you to let our club manager know of your experience. Our club manager can be reached in person or by phone at (210) 729-2030 and will be able to address your concerns regarding our club staff. Thank you!
The gym facility is dirty with unhygienic equipment and restrooms.
Staff failed to address intimidating behavior from other gym members.
The gym requires a mailed letter to cancel a membership.
Business reply on Google
Thank you for your feedback, Neesha! Since we require a signature we do have two ways to cancel. Since you are unable to stop into the club, you can send a certified letter in order to do so. If you would like to keep your account you can transfer it using this link as long as you have been a member of your home club for at least 90 days. https://transfer.planetfitness.com/
poor equipment maintenance and unclean bathroom facilities at the gym
Business reply on Google
Hey, David. We appreciate you reaching out to us. Even if we are disheartened to hear it. Would you mind sending us an email? We are at [email protected]. We would like to speak a bit further.
The gym facility lacks hot water for showers.
Business reply on Google
Hi, Shomari! We're disheartened to hear about your experience as we only ever want you to have a comfortable fitness environment. On your next visit, please inform our local club manager about this as they would be able to take the appropriate actions.
Gym removed scales used for tracking fitness progress
Business reply on Google
Hey there, Amina! Please stop by our front desk to see if there's any way to bring them back!