Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
gym cleanliness and maintenance have declined over time
Business reply on Google
We appreciate your feedback, Kelly, and aim to keep our clubs clean, well-maintained, and comfortable. Our club manager can best address your concerns Monday - Friday, from 9:30 AM to 4:00 PM.
Staff member provided poor customer service during a gym tour.
Business reply on Google
We are deeply saddened to hear this, William, as we prioritize great customer service at our clubs! Our club manager can best address staff issues, and can typically be reached Monday - Friday, from 9:30 AM to 4:00 PM.
Restrooms and equipment were dirty and the facility smelled unpleasant.
Business reply on Google
Hello, Krizia. As we strive to provide our members with a clean environment, it's disheartening to see that you've encountered a few issues while here. Please reach out directly to our club manager, as they can best address any concerns with the cleanliness of our club and equipment, in addition to any issues with other members and the use of our Black Card Spa amenities.
broken gym equipment and inconsistent billing practices causing late fees
Business reply on Google
This is concerning to hear, Max. Next time you stop in, we encourage you to reach out to our management team. They will be more than happy to assist you with your membership and ensure that any needed maintenance orders are put in ASAP!
staff member provided unprofessional and rude customer service
Staff threatened police over gym dress code enforcement
Business reply on Google
We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate if you could take the time to reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
The business allows men in women's locker rooms.
Employee engaged in discriminatory behavior based on skin tone
Staff are inattentive and management fails to enforce gym policies.
Gym services and amenities advertised online were unavailable at the location.
Business reply on Google
Thank you for your feedback! Our goal is to deliver legendary customer service to our members at all times. Please stop by our front desk or give us a call so we can hear more about your time at our Planet.
Staff prohibited gym members from sharing a machine during sets.
Business reply on Google
Hello Adam, we only want to provide you with a stellar customer experience at our Planet! In order to have any further concerns or questions resolved about the staff please reach out to our club manager, so they can be addressed accordingly. Thank you for your feedback, have a great day.
inappropriate filming of minors in the gym facility
Staff refused restroom access to a non-member during a facility tour.
Business reply on Google
Hello Ern, we only want to provide you with a stellar customer experience at our Planet. Please feel free to reach out to our PF Social Media Team via email with any further questions or concerns: [email protected]. When following up please include the link to your review for context. Thank you for your feedback and have a great day.
Customer canceled membership due to bathroom policy concerns.
Poor equipment maintenance and inattentive, rude staff service.
Business reply on Google
We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate it if you could take the time to reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Customer alleges racial profiling and unprofessional conduct by gym management
Business reply on Google
Hi, Patsy! This most certainly is never the kind of experience we want anyone to have at any of our PF locations. Providing a welcoming and comfortable fitness experience is extremely important to us and we truly never want our members to have a negative impression of our clubs. We do not condone any racist or discriminatory behavior. To look into this further, please email us at [email protected] with a copy of your review for reference. We look forward to hearing from you again soon.
Staff inconsistently enforced minor access policies and allegedly targeted the customer.
Business reply on Google
Hi Jin, we are saddened to hear this. Please reach out to us via email at [email protected] so that we can learn more about this situation and look at it further with you. We will talk to you soon!
Staff failed to provide gym tour or access to amenities.
Business reply on Google
We're sad to hear our staff weren't more attentive during your first visit with us, Lori. We know you're not a member, but we'd still appreciate it if you would share this feedback with our club's manager directly, so they can have a talk with our front desk crew about their manners. You can reach them by calling our front desk at (210) 455-6835 from 9 AM to 4 PM on weekdays.
Staff used customer credit card information for unauthorized purchases.
Business reply on Google
Hey, Ace. We appreciate you reaching out to us. Even if we are disheartened to hear it. Would you mind sending us an email? We are at [email protected]. We would like to further discuss this staff concern.
Employees were rude and failed to acknowledge the customer upon entry.