Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank closed account without notice while holding significant customer funds
Business reply on Google
Hello, Santara. We'd like to learn more about your experience to help. Please message us privately on Facebook, or X @PNCBank_Help. A customer service representative will follow up there. Thank you. -SL
Staff member displayed unprofessional behavior and poor customer service.
Business reply on Google
Good morning, La'Vita. Your experience when visiting a branch is important to us. Please know we've documented your concerns internally for review. If there is anything else that we can assist you with, feel free to send us private message on Facebook or X @PNCBank_Help. Thank you. -JP
Long wait times and poor communication due to loud lobby music.
The customer service staff provided poor assistance.
Business reply on Google
Hello, Shadiya. We appreciate your feedback regarding your experience with our branch, and your concerns have been forwarded internally. If we can offer any assistance, you can message us directly on Facebook or X @PNCBank_Help. Thank you. -VW
Staff made unprofessional and derogatory comments about customers' physical appearance.
Business reply on Google
Good evening, Ariel. Please know that this is not the kind of in-person experience we'd hope you to have when you visit with us. Your feedback is of the utmost importance, and we've made sure to record it appropriately. Please send a follow-up message through either Facebook, or via X @PNCBank_Help, so that we can take further steps to assist. We appreciate your patience. -JM
Bank branch has broken doors and limited service availability.
Long wait times due to reduced teller availability
The bank tellers provided poor customer service.
Staff provided improper information and wasted customer time.
Staff ignored customers and failed to provide service for card replacement
Inability to withdraw desired cash amounts at local branch or ATM.
Branch refuses in-person cash withdrawals without prior notice
unresponsive phone support and repeated failure to open an account
Poor customer service and insufficient staffing at the bank branch.
Staff were impatient and unavailable for a scheduled appointment.
Bank failed to open account or return multiple phone calls.
The debit card replacement machine is consistently out of service.
Staff provided unprofessional service and discouraged the customer from applying for…
Branch manager exhibits unprofessional behavior and poor service quality.
Long wait times due to insufficient staffing at the branch.