Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank provides unresponsive and frustrating customer service.
Business reply on Google
Hi John. We'd like the opportunity to discuss this further with you. Please message us privately on our customer service channels, either Facebook or X @PNCBank_Help. Thank you. -AO
Excessive wait times and lack of communication at the drive-thru.
Business reply on Google
Hello, Lydia, and thank you for sharing your feedback. We know your time is valuable and that it's important to receive the service you need quickly. We've made sure to document your concerns internally so that we can continue to improve our services. If there is anything else that we can assist you with, please feel free to message us privately on Facebook or X (formerly Twitter) at PNCBank_Help, and we'll follow up with you there. -KL
Bank staff questioned check signature and provided poor customer service.
Business reply on Google
Hi Heather. We value your feedback and would like to discuss this with you directly. Please Private Message to PNC on Facebook or a Direct Message to @PNCBank_help on X (formerly Twitter) for further assistance. Thank you. -KC
Employee was unprofessional and caused an excessive wait time.
Excessive wait time in the drive-thru lane
Staff member accused customer of fraud and allowed line skipping
Staff failed to inform customer about check cashing policy immediately.