Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
Hello, Tyrek. We appreciate you taking the time to share your feedback with us and have recorded your concerns internally. Please message us privately on Facebook, or X @PNCBank_Help if we can assist with any questions. -AH
Branch manager provides poor customer service and staff turnover is high.
Business reply on Google
Hello, Rikaya. We're concerned about your experience at the branch, and we want to learn more. Please message us privately on Facebook or X @PNCBank_Help with more details, and we will follow up with you there. We look forward to hearing more from you. -KL
Banker was unprepared and disorganized for a scheduled appointment.
Business reply on Google
Hi there. We value your feedback and have made sure to pass this along internally. We want to make sure you receive assistance. If you have questions or concerns please message us privately on our customer service channels, either Facebook or X @PNCBank_Help. A customer service representative will follow up with you there. Thank you. -KC
Long wait times and inconsistent service during branch visits.
customer experienced excessive hold times without reaching a representative
Excessive wait time at the drive-thru for a deposit
The local branch failed to process a standard fund release request.
Bank staff ignored waiting customers to engage in personal conversation.
Staff and management exhibit unprofessional and unethical behavior.
Customer waited one hour only to be told staff left early
Bank staff were disrespectful and refused to provide requested cash withdrawal amounts.
The bank terminated a long-term employee.
Employee provided poor customer service and displayed a negative attitude.
unauthorized withdrawal of funds and poor customer service experience
Staff member was rude and refused service to a customer
Excessive wait times at drive-thru and slow teller service.
Long wait times to access a safe deposit box.
The bank teller displayed rude and unprofessional behavior toward the customer.
Bank teller displayed unprofessional attitude and poor customer service
Bank teller reported a lower deposit amount than provided by customer