Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
insufficient staffing levels at the bank branch
Business reply on Google
Hi there. We'd like to connect and learn more about your experience. Please send us a Private Message on Facebook or X @PNCBank_Help. We'll follow up with you there. Thank you. -MC
ATM machine is inaccessible after hours
Business reply on Google
Hello Will. We understand the importance of accessing the ATM when you need to. We have made sure to document your concerns for internal review. If you need further assistance, feel free to reach out to us on Facebook or X @PNCBank_Help -AL
Bank denied access to funds despite valid identification provided in person
Business reply on Google
Hi Raelyn. We value your feedback and would like to learn more about your experience. Please message us privately on our customer service channels, either Facebook or X @PNCBank_Help. We'll follow up with you there. Thank you. -KC
alleged discrimination against minority business owners
Business reply on Google
Hi there. We would like to learn more about your experience. Please message us privately on our customer service channels, either Facebook or X @PNCBank_Help. A customer service representative will follow up with you there. Thank you. -KC
Manager exhibited discriminatory behavior and unprofessional conduct toward the customer.
Business reply on Google
Hi Constance. We'd like to discuss this with you directly. Please message us privately on our customer service channels, either Facebook or X @PNCBank_Help. We'll follow up with you there. Thank you. -AO
excessive wait times due to insufficient staffing at the branch
Business reply on Google
Hello, Ryan. We would like to discuss this with you directly. Please log in to your Online Banking, click on the Contact Us page, and choose Message PNC on the right-hand side (available 7am-10pm ET) or message us privately on our customer service channels, either Facebook or X @PNCBank_Help. We'll connect with you there. Thank you. -AB
Staff member Esteban provided poor customer service.
Business reply on Google
Hi Henry. This is certainly not the experience we want you to have. We'd like to learn more about what happened and offer assistance. Please message us privately on our customer service channels, either Facebook or X (formerly Twitter) @PNCBank_Help. We’ll follow up with you there. Thank you. -KC
Account access issues caused automatic payment cancellation and late fees.
Staff are rude and lack professional knowledge
Bank staff refused to accept a damaged bill for deposit
The branch ATM is frequently unavailable or inconvenient to use.
staff refused to open an account before closing time
The ATM vestibule card reader is malfunctioning after hours.
Bank charged interest on a credit card account already closed.
Bank failed to process payoff check and incorrectly reported account delinquency
The customer experienced poor service at the bank.
Difficulty locating parking and ATM access at the branch.
Staff refused to provide notary services despite prior confirmation.