Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager is unavailable and consistently requires appointments for account assistance.
Business reply on Google
Hello. We value your feedback, and the time taken to share your experience with us. We've made sure your concerns were forward appropriately for review. Furthermore, we are here to help. Please sign in to your Online Banking, click Help (at the top right), and choose Message PNC (available 7 am-10 pm ET). You can also message us privately on Facebook or X @PNCBank_Help for additional assistance. Thank you. -SL
Unprofessional and rude behavior from branch staff
Business reply on Google
Hi, Gerri. We do appreciate your business and would like to learn more about your experience to help. Please sign in to your Online Banking, click Help (at the top right), and choose Message PNC (available 7 am-10 pm ET). You can also message us privately on Facebook or X @PNCBank_Help for additional assistance. Thank you. -SL
Staff refused to check account status after long wait time
Business reply on Google
Hello, Matt. We would like to speak with you directly to help. Please sign in to your Online Banking, click Help (at the top right), and choose Message PNC (available 7 am-10 pm ET). You can also message us privately on Facebook or X @PNCBank_Help for additional assistance. Thank you. -SL
Customer denied access to the branch restroom by staff
Business reply on Google
Hi Danielle. We would like to learn more about your experience. Please message us privately on our customer service channels, either Facebook or X @PNCBank_Help. A customer service representative will follow up with you there. Thank you. -KC
Staff provided false information regarding variable interest rate account terms.
Business reply on Google
Hello. We would like to learn more about your experience. Please log in to your online banking and click on the Contact Us page and choose Message PNC on the right-hand side (available 7am-10pm ET) or message us privately on Facebook or X @PNCBank_Help. Our Customer Care Center can be reached directly at 888-762-2265 (M-F 8am-9pm ET, weekends 8am-5pm ET). We look forward to hearing from you. -LA
The bank ATM has been consistently non-functional for five years.
Business reply on Google
Hello, David. We would like to discuss this with you directly. Please log in to your Online Banking and click on the Contact Us page and choose Message PNC on the right-hand side (available 7am-10pm ET) or message us privately on our customer service channels, either Facebook or X @PNCBank_Help. We'll follow up with you there. Thank you. -AB
Bank teller error caused unauthorized monthly service fees on savings account
Business reply on Google
Good afternoon, Jason. We would like to connect with you and see how we can help you with your account. Please message us privately on Facebook or X at PNCBank_Help. We look forward to hearing from you. -KL
Teller unable to cash check due to lack of available cash
Business reply on Google
Hello, Gabriel. We know it's important to have access to these services when you need them. We've made sure to forward this feedback to the branch for further review. If there is anything else that we can assist you with, please message us privately on Facebook or X (formerly Twitter) at PNCBank_Help, and we'd be happy to help. Thank you. -KL
Bank staff requested excessive documentation regarding legal status during account…
Business reply on Google
Hi Jorge. We'd like to learn more about your experience. Please message us privately on our customer service channels, either Facebook or X (formerly Twitter) @PNCBank_Help. We’ll follow up with you there. Thank you. -KC
Bank staff lost a deposit and provided inaccurate information to customer.
Business reply on Google
James, we'd like to discuss this with you directly. Please log into the PNC Mobile app and send us a message (Menu>Help>Message PNC), or message us privately on our customer service channels, either Facebook or X (formerly Twitter) @PNCBank_Help. We'll follow up with you there. -JW
Customer dislikes the installation of security barriers at the bank branch.
Business reply on Google
Hi Jared. We appreciate your feedback and have made sure to record your concerns internally for review. If we can provide any additional assistance please send us a Private or Direct Message on Facebook or X (formerly Twitter) at PNCBank_Help. We will follow up with you there. Thank you. -KC
Bank staff repeatedly made errors with cash deposits and change transactions.
Business reply on Google
Hi Cinthia. We'd like to learn more about your experience and offer personalized solutions. Please log in to your online banking and click on the Contact Us page and choose Message PNC on the right-hand side (available 7am-10pm ET), or you can also send us a Private or Direct Message on Facebook or Twitter at PNCBank_Help for additional assistance. -AS
Branch staff failed to honor appointment request and provide notary services.
Business reply on Google
Hello, and thank you for taking the time to let us know about your experience. I've made sure to have your concerns forwarded for review. If you would like to discuss this with us further, please log in to your online banking and click on the Contact Us page and choose Message PNC on the right-hand side (available 7am-10pm ET), or you can also send us a Private or Direct Message on Facebook or Twitter at PNCBank_Help for additional assistance. Thank you! -AS
ATM is non-functional and drive-through teller service is unresponsive.
ATM failed to credit full cash deposit amount
Customer cannot access account due to delayed mailed password reset
The bank charges unexpected hidden fees for customer transactions.
Bank failed to close account resulting in unauthorized fees
ATM at the bank location is frequently out of service
The bank staff demonstrated laziness and poor customer service.