Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank staff provided unhelpful customer service.
Business reply on Google
Hello, Ying. We appreciate you sharing your experience with us, and we have made sure to record this internally. If you need any assistance, you can connect with us on Facebook or X @PNCBank_Help. Thank you. -AR
Bank tellers are unwilling to perform their job duties.
Business reply on Google
Hello, Danny. We would like the opportunity to speak with you directly to learn more about your experience. Please message us privately on Facebook, or X @PNCBank_Help. A customer service representative will follow up with you there. Thanks. -SL
Difficult online account management and poor customer service accessibility
Business reply on Google
Thank you for taking the time to share your experience, Natasha. We have passed along your comments to the appropriate team. Please message us privately on our customer service channels, either Facebook or X @PNCBank_Help, so that we can further assist. -AO
Excessive wait time at the drive-thru due to understaffing
Business reply on Google
Hi Adil. We know your time is important. We have made sure to document your feedback and pass it along internally. If we can assist with any other questions or concerns please message us privately on our customer service channels, either Facebook or X @PNCBank_Help. A customer service representative will follow up with you there. Thank you. -KC
Customer service staff and manager were rude.
Business reply on Google
This is not the experience we want you to have, Nate. We would like to keep your business and discuss this with you directly. Please send us a Private or Direct Message on Facebook or X (formerly Twitter) at PNCBank_Help. Thank you. -KC
Staff failed to respond to emails and phone calls.
ATM is frequently broken and bank card experiences consistent technical issues
Bank staff failed to complete a requested service after one month.
Long wait times due to understaffing and broken equipment
Customer closed account due to poor service at this location.
Bank staff refused to assist with account issues or contact support.
Bank restricts debit card access and charges excessive service fees.
Bank staff are unproductive and spend time talking instead of working.
The bank provides poor customer service and has lost quality staff.
mobile banking password reset and customer service lines are non-functional
ATM cash and check deposit slot is broken for months
Branch staff lack knowledge and helpfulness for complex banking needs.
Bank tellers were rude and unhelpful during the customer visit.
Customer experienced excessive wait times before being told equipment was broken
Bank initiated unauthorized transfer causing an overdraft fee.