Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The company failed to pick up the second storage container as scheduled.
Business reply on Google
We appreciate your feedback and want to understand your experience better. Timely service is crucial, and we regret any inconvenience caused. Please send us an email at [email protected] with your customer ID and additional details so we can address your concerns directly.
Company charged card without consent and failed to explain fees.
Business reply on Google
Thank you for sharing your experience, Krista. We strive for transparency and appreciate your feedback. We’d like to investigate this matter further to understand what happened. Please send us an email at [email protected] with your customer ID and additional details.
Container delivery was significantly delayed due to repeated mechanical failures.
Business reply on Google
We appreciate your feedback and want to better understand your experience. Your concerns regarding the delays and compensation are important to us. Please send us an email at [email protected] with your customer ID and additional details so we can address this matter more thoroughly.
Inaccurate transit times, delivery delays, and incorrect equipment provided by company.
Business reply on Google
We appreciate your feedback, Harry. Your experience is concerning, and we’d like to gather more information to address these issues. Please send us an email at [email protected] with your customer ID and additional details so we can investigate further. Thank you for bringing this to our attention.
Company failed to deliver container on the scheduled date and time.
Business reply on Google
We appreciate your feedback and take your concerns seriously. We strive to provide a positive experience for all customers. To better understand your situation and address your concerns, please send us an email at [email protected] with your customer ID and additional details.
Stored items damaged by water, mold, and rodent infestation
Business reply on Google
Karmyn, we appreciate your feedback and want to understand your experience better. Your concerns regarding water damage and pests are important to us. Please send us an email at [email protected] with your customer ID and additional details so we can investigate this further.
Company failed to honor discount and delayed delivery significantly
Business reply on Google
We appreciate you reaching out, Donald, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email protected] with your customer ID.
The delivery of the storage container is delayed by three days.
Business reply on Google
We appreciate you reaching out, Kyle, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email protected] with your customer ID.
customer was repeatedly overcharged and experienced billing errors
Business reply on Google
We appreciate you reaching out, Stephanie, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email protected] with your customer ID.
Sales representative failed to schedule the pod pickup as requested.
Business reply on Google
We appreciate you reaching out, Natalie, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email protected] with your customer ID.
Company refuses to deliver belongings to a location outside service area.
Business reply on Google
Hi, Tawnya. We have been in contact with you regarding these concerns. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.
failure to deliver stored belongings after three months of communication attempts
Business reply on Google
Hi, Stayc! We’re disappointed to see this. We encourage you to send us an email at [email protected] with your customer ID and additional details so we may best assist.
PODS failed to pick up container on time and damaged contents.
Business reply on Google
Simon, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email protected] with your customer ID so we may best assist.
Unit was canceled and lock was changed without customer authorization
Business reply on Google
Hi, Will! We’re disappointed to see this. We encourage you to send us an email at [email protected] with your customer ID and additional details so we may best assist.
Company charges different prices than quoted and ignores customer service issues.
Business reply on Google
Hi, Diane! We'd like to connect with you to learn more and address your concerns right away. Can you please email [email protected] with your customer ID?
Inconsistent delivery information and damaged property during storage.
Business reply on Google
Mollie, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email protected] with your customer ID so we may best assist.
Company rescheduled delivery without customer consent or notification.
Business reply on Google
We can understand how you're feeling and would like to research this further, Pavan. Can you please email [email protected] with your customer ID?
unauthorized charges and deceptive billing practices by the company
Business reply on Google
Hi, Erika! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit MyPODS.com and log in to your account. If you'd like us to help walk you through your order confirmation, please give us a call at (888) 314-5136.
excessive delays in container pickup and delivery scheduling
Business reply on Google
Dates are subject to availability, David. We’ve approached our busy season, so our schedules can fill up rather quickly. The date you were provided was the earliest our location in your area could offer. We recommend calling to schedule a delivery or pick-up as far in advance as possible to ensure that your desired dates are available. Can you please email [email protected] with your customer ID so we can look into your billing concerns?
Company failed to pick up container causing extra fees and damage risk.
Business reply on Google
Hi, Evrim! We'd like to connect with you to learn more and address your concerns right away. Can you please email [email protected] with your customer ID?